Senior Project Manager

Position Overview

We are looking for an experienced Senior Project Manager specialized in overseeing and enhancing enterprise SAP platforms, including SAP Commerce and related business applications. The role demands a blend of project management expertise and technical proficiency to steer architectural decisions and guarantee quality delivery within complex organizational settings.

Key Responsibilities

• Manage the complete delivery lifecycle and operational support for enterprise SAP applications, encompassing maintenance and enhancement services.
• Oversee project scope, timelines, budgets, risks, dependencies, resources, and governance throughout the lifecycle.
• Offer technical leadership to cross-functional teams including development, SAP consultancy, infrastructure, cloud, and support by evaluating solution designs and ensuring compliance with engineering standards.
• Partner with Solution Architects and Technical Leads to craft scalable, secure, and highly available enterprise solutions.
• Supervise SAP Commerce, CRM, integration platforms, middleware, and enterprise applications to maintain service continuity and stability.
• Implement Agile methodologies such as Scrum for delivery management, including SDLC governance, release planning, sprint execution, quality assurance, and production deployment.
• Lead IT Service Management processes following ITIL practices, covering Incident, Problem, Change, Release, Capacity, Availability, and Service Request Management.
• Coordinate upgrades, infrastructure modifications, cloud services enhancements, security improvements, and platform lifecycle activities.
• Ensure adherence to service level agreements, operational KPIs, security policies, and organizational governance.
• Manage multidisciplinary technical teams and vendors including software engineers, SAP consultants, DevOps, QA, cybersecurity, and business analysts.
• Identify and mitigate technical risks, architectural limitations, and operational challenges.
• Promote continuous improvement initiatives focused on improving application performance, operational efficiency, automation, and service quality.
• Develop executive-level progress reports, governance documentation, and stakeholder communications.

Required Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or related fields.
• Minimum of 10 years’ experience leading enterprise technology projects and managing application support operations.
• Demonstrable success with large-scale SAP support, operations, or digital transformation projects.
• Strong grasp of enterprise software engineering, application architecture, and distributed systems.
• Practical experience with SAP ecosystems, specifically SAP Commerce and business applications support.
• Experienced in managing cross-functional technical teams across development, infrastructure, cloud, QA, and support.
• Excellent communication, leadership, stakeholder engagement, negotiation, and decision-making skills.

Technical Skills and Competencies

• Enterprise Project and Program Management, including Agile, Scrum, and Hybrid methodologies
• Software Development Life Cycle (SDLC) and Release & Deployment Management
• Resource and Capacity Planning; Risk and Dependency Management; Vendor and Contract Administration
• SAP Platform Operations including Commerce, CRM, and Integration Technologies
• Enterprise Solution Architecture, Software Engineering, System Design, API and Middleware Integration
• Cloud Platform familiarity (notably Microsoft Azure), Infrastructure Administration, Configuration, Upgrades, Performance Tuning, High Availability, Disaster Recovery
• Security Best Practices and ITIL/IT Service Management, including Incident, Problem, Change, and Release Management
• Service Delivery Management, SLA and KPI Compliance, Operational and Continuous Service Improvement
• Tools such as Jira, Azure DevOps, Microsoft Project, Confluence, Microsoft 365, ServiceNow, Power BI

Certifications

• PMP or PRINCE2
• Professional Scrum Master (PSM) or Certified ScrumMaster (CSM)
• ITIL Foundation
• SAP Certification
• Microsoft Azure Certification