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Senior Director - City Operations
Bengaluru, Karnataka, India • Vollzeit
Bewerben Sie sich als Erste/r!
- Erfahrung
- 10–18 yrs
- Gehalt
- —
- Stellenangebote
- 1
- Veröffentlicht
- vor 1 Tag
- Arbeitsmodus
- Im Büro
- Wieder aufnehmen
- Bewerbung erforderlich
Wo Sie arbeiten werden
Stellenbeschreibung
About the Role
The Senior Director - City Operations will be responsible for overseeing the entire business performance and Profit & Loss across multiple cities, aiming to drive profitable and sustainable growth. This role demands ownership of city operations encompassing dark stores, fulfillment, and last-mile delivery to ensure superior speed, reliability, and customer satisfaction.
Key Responsibilities
- Manage complete business outcomes and P&L for a portfolio of cities, focusing on profitability and sustainable expansion.
- Supervise operations across dark stores, fulfillment centers, and last-mile delivery, ensuring outstanding operational speed and reliability.
- Design and implement strategic actions to enhance unit economics, increase productivity, elevate service quality, and improve operational efficiency at scale.
- Collaborate cross-functionally with Product, Category, Supply Chain, Finance, and Central Operations teams to address complex challenges and unlock new growth opportunities.
- Lead efforts in network expansion, capacity planning, and ensuring operational preparedness for new market launches and business initiatives.
- Create scalable operational models, establish governance frameworks, and promote data-driven decision-making processes to support swift growth.
- Mentor and develop high-performing regional and city leadership teams, fostering a culture focused on ownership, innovation, and excellence in execution.
Qualifications and Experience
- 10 to 18 years of extensive leadership experience in large-scale operations within quick commerce, e-commerce, logistics, supply chain management, retail, or consumer technology sectors.
- Demonstrated success in managing multi-city businesses with full P&L accountability and delivering tangible business results, balancing growth, customer experience, and profitability.
- Strong leadership capabilities, adept at stakeholder management and analysis, with experience overseeing large teams distributed across various locations.