Sales Associate

Position overview

This role is focused on representing the brand in-store and driving sales by delivering strong customer service and a positive retail experience. The associate also supports day-to-day store operations, including upkeep of the shop floor and maintaining visual presentation standards as directed by the store manager or assistant store manager.

Customer service

• Welcome shoppers, understand their needs, and guide them toward suitable products.
• Turn casual visitors into buyers through helpful, effective selling.
• Encourage repeat purchases by promoting the Club Apparel Loyalty Program.
• Deliver service aligned with the company’s GUEST selling approach: Greet, Understand, Explain, Sell, and Thank.
• Stay current on the group’s brands so you can make relevant recommendations and support suggestive selling.

Grooming, attitude, and product knowledge

• Maintain a neat, well-groomed, and professional appearance at all times.
• Keep product knowledge updated to provide accurate assistance and reduce stock loss.
• Be prepared to work longer hours during promotional or sale periods.

Merchandising and store operations

• Arrange stock neatly and in line with standard display and layout requirements.
• Follow visual merchandising instructions and clearance stock norms.
• Track inward and outward inventory movements and keep the related records updated.
• Operate the POS and billing counter efficiently.
• Reconcile cash at the start and end of shifts.
• Process receipts, refunds, balance returns, and customer payments accurately.
• Accept payments through cash, credit card, vouchers, and automated debit methods.
• Stay alert to store security and loss-prevention requirements at all times.
• Follow SOPs and loss prevention policies without exception.
• Keep sales information confidential and do not share it with outside parties.
• Be willing to work different shifts and overtime as needed by the business.