Partner Success Manager

Role Overview

This role, based in Germany and offered through a partner organization, focuses on fostering and enhancing strategic partnerships with technology companies across the DACH region and broader Europe. The Partner Success Manager is tasked with managing an existing portfolio of partners to drive adoption, facilitate business expansion, and deliver sustained value.

Key Responsibilities

• Establish and nurture strong relationships with German-speaking partners throughout the DACH region and Europe.
• Gain comprehensive insights into partner business operations, customer demographics, service offerings, infrastructure setups, and commercial goals.
• Develop and implement growth strategies aimed at increasing product adoption, retention, expansion, upselling, and cross-selling within partner organizations.
• Identify and capitalize on opportunities to broaden the use of products, services, and platform features among partners.
• Handle contract renewals and facilitate commercial negotiations related to usage and growth prospects.
• Monitor key health metrics such as satisfaction, engagement, adoption rates, revenue trends, and churn risks.
• Conduct regular strategic business reviews and maintain ongoing dialogue with partner stakeholders.
• Support onboarding processes, product adoption initiatives, service launches, and expansion activities.
• Coordinate partner requirements across technical, sales, marketing, product, finance, and support divisions.
• Manage escalations efficiently, ensuring clear responsibility, communication, and follow-through to resolution.
• Maintain detailed account documentation including plans, forecasts, renewals, and opportunity logs using CRM tools.
• Provide structured performance and activity reporting on partners, highlighting risks and opportunities.
• Relay partner feedback internally to enhance products, services, and workflows.
• Represent the organization professionally in meetings, industry forums, and online events.

Candidate Requirements

• Fluency in German and English with capability to conduct strategic and commercial discussions effectively.
• Minimum of 3 years’ experience in Partner Success, Customer Success, Account or Partner Management roles involving commercial relationships.
• Background working with B2B technology solutions such as software, products, or services.
• Strong consultative skills with a track record of building trusted partner and stakeholder relationships.
• Proven effectiveness in boosting account value through adoption, expansion, upselling, or cross-selling.
• Experience managing renewals, retention plans, and success initiatives.
• Confidence in conducting business reviews, planning sessions, and stakeholder meetings.
• Ability to analyze business models and link technology to concrete business outcomes.
• Excellent organizational aptitude with ownership, prioritization, and detail orientation.
• Skillful collaboration with remote technical and commercial teams.
• Proficient in CRM software usage for account management and reporting.

Desirable Additional Experience

• Exposure to cloud service providers, managed service providers, hosting, telecom, or infrastructure software vendors.
• Knowledge of cloud infrastructure technologies including virtualization, storage, Kubernetes, automation, or cloud management.
• Experience with licensing, subscription models, usage-based pricing, or service-provider business models for infrastructure software.
• Support expertise for partners involved in building, operating, or reselling infrastructure-based services.
• Familiarity with the DACH regional market and partner network ecosystems.
• Experience with Salesforce or equivalent account management platforms.
• Able to interface effectively with both technical and commercial stakeholders.

Benefits

• Option to work remotely from various European countries with contractor arrangements available.
• Flexible working hours promoting autonomy and work-life balance.
• High degree of ownership, visibility, and influence in an international environment.
• Collaboration with a dispersed global team.
• Potential support for private medical insurance depending on the work location.
• Additional region-specific perks based on residency, country, and seniority.

Additional Information

The recruitment process uses AI-powered matching technology to quickly and fairly evaluate candidates against the job’s essential requirements, generating a shortlist shared with the hiring company. Final hiring decisions and next steps are managed internally by the partner organization. Applicants' personal data is handled in accordance with GDPR and data privacy standards, with AI tools assisting but not replacing human judgment in reviewing applications.