Partner Success Manager

Role Overview

This opportunity is offered on behalf of a partner organization managing all stages of the application process. The Partner Success Manager position, based in Canada, involves pivotal responsibilities in nurturing enduring client relationships and spearheading strategic digital marketing projects. Operating completely remotely, you will be the primary liaison for clients, guaranteeing smooth communication and coordination across multiple internal departments. This role empowers you to influence business expansion, enhance operational workflows, and provide outstanding customer service. Collaboration with sales, analytics, creative, IT, and media specialists is essential to execute impactful campaigns and maximize client satisfaction.

Key Responsibilities

• Establish and maintain long-term client partnerships, acting as a trusted consultant to ensure high satisfaction and client retention.
• Facilitate alignment and coordination among cross-functional teams involved in digital marketing initiatives, including sales, analytics, creative, IT, and media departments.
• Lead client communications by delivering frequent project status reports, managing expectations, recording action points, and preserving transparency throughout campaign cycles.
• Create and monitor project schedules, identify risks proactively, and resolve operational issues to keep projects on course.
• Evaluate account metrics and forecasts, working with internal teams to identify new business growth opportunities and optimize campaign results.
• Assist with onboarding procedures for new clients and continuously refine internal processes to improve efficiency and best practices.
• Keep abreast of industry trends, market developments, and emerging opportunities to deliver strategic guidance supporting client success and organizational growth.

Qualifications

• At least three years in account management, client success, or related roles, preferably within digital marketing or lead generation agencies.
• Strong analytical skills to interpret performance data, extract actionable insights, and support evidence-based decision-making.
• Experience managing diverse project teams and juggling multiple client projects under tight deadlines.
• Exceptional communication, presentation, and relationship-building abilities, confident in engaging senior and executive-level stakeholders.
• Excellent organizational and project management skills, adept at coordinating budgets, timelines, and priorities.
• Proficient with Microsoft Office, Google Workspace, and project management or collaboration software; familiarity with Slack, ClickUp, Tableau, or media buying platforms is advantageous.
• Bachelor's degree in Business, Marketing, Sales, or a related discipline is preferred.
• Self-driven, detail-focused, flexible, able to work independently within a fully remote setting, and maintain a cooperative team approach.

Benefits

• 100% remote work flexibility from anywhere within Canada.
• Competitive pay structure.
• Paid leave to support balanced work and personal life.
• Access to continuous professional development including courses, workshops, certifications, and conferences.
• Home office stipend for setting up an effective remote workspace.
• Wellness benefits covering fitness reimbursements and home exercise equipment.
• Unlimited sick leave prioritizing health and well-being.
• Medical coverage including healthcare, dental, and mental health services.
• Fully sponsored membership to co-working spaces for flexible work options.
• Regular team-building events, gaming sessions, fitness challenges, and company retreats.

Additional Information

This position is filled through an AI-assisted selection process designed to quickly and fairly evaluate your application against key role requirements. Final hiring choices and subsequent steps such as interviews or assessments are handled directly by the hiring employer. Personal data submitted during the application is processed according to applicable data protection regulations including GDPR, with options available for data access, correction, deletion, or objection. AI tools may be employed in portions of the recruitment process to support resume evaluation and validation, but all final decisions are made by human recruiters.