Client Marketing Manager

About Lantern

Lantern offers a specialty care platform that connects individuals to top-tier specialists for procedures including surgery, cancer care, and infusions. Its curated Network of Excellence spans the nation, providing quality care accessibility with significant employer cost savings. Members benefit from dedicated care teams guiding them through their health journeys, enhancing their recovery and daily lives. Lantern currently supports over 6 million members nationwide.

About You

• You apply logical decision-making and prioritize progress, balancing rapid execution while recognizing achievements of all scales.
• Inclusion forms a key value for you. You appreciate and seek to contribute to a diverse team with varied perspectives and experiences.
• You demonstrate determination and ambition to address complex challenges with innovative solutions supported by your team.
• Your care for customers drives you to maintain humanity in all choices, acknowledging their central role in motivating change.
• Guided by integrity, you emphasize truthfulness over convenient answers in interactions.
• Thriving in collaborative settings, you believe teamwork is crucial for innovation and transformative outcomes.

Role Overview

The Client Marketing Manager position involves leading and expanding Lantern's client reference and advisory initiatives. You will cultivate an engaged group of client advocates who help share Lantern's impact stories, coordinating closely with Customer Success teams to foster advocacy opportunities and streamline client interactions. Your efforts will strengthen client engagement and generate pipeline growth, revenue expansion, and faster deal progression.

Key Responsibilities

• Develop and enhance Lantern's client reference program by expanding a committed client advocate base.
• Manage the recurring client advisory forum to maintain client involvement and connect them with meaningful prospects.
• Serve as the main liaison for client requests, coordinating effectively with Customer Success.
• Collaborate with Customer Success to boost upselling, client expansion, and accelerate sales journeys.
• Maintain close, personalized client relationships that enhance pipeline development and revenue generation.

Requirements and Qualifications

• Bachelor's degree or similar professional experience.
• Over 7 years in B2B marketing, client marketing, or account/relationship management, preferably in healthcare or SaaS sectors.
• Proficiency with Salesforce, Highspot, and AI tools such as Claude is essential.
• Demonstrated success in managing external client relations and working across functions with Customer Success teams.

Preferred Candidate Attributes

• Responsive and quick to meet client and business demands.
• Comfortable working in fast-moving, challenging environments.
• Strong quantitative skills for articulating value propositions and evaluating results.
• Strategic thinker and problem solver experienced in cross-functional collaboration and process development.
• Customer-centric mindset focused on enhancing engagement with prospects.
• High energy and positivity, inspiring teammates and clients alike.

Benefits

• Medical insurance coverage
• Dental insurance
• Vision insurance
• Short and long-term disability plans
• Life insurance
• 401(k) plan with company matching contributions
• Paid time off
• Paid parental leave

Equal Opportunity

Lantern embraces equal employment opportunities without regard to race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected characteristic.