Night Guest Service Agent

About the Role and Company

We are seeking a dedicated Night Guest Service Agent to join the Oaks Brisbane Festival Suites on a full-time basis. The position forms part of Minor Hotels, a globally recognized hospitality group overseeing more than 70 properties in Australasia and a portfolio of 640 hotels across 66 countries. Our diverse brands span continents including Asia Pacific, the Middle East, Europe, and more, offering ample opportunities for personal and professional development within a collaborative environment focused on exceptional guest experiences.

Key Duties and Responsibilities

• Offer a warm, welcoming reception for guests arriving during night hours, ensuring smooth and efficient check-in procedures and promptly addressing any immediate inquiries or needs.
• Maintain polite, clear communication with guests, fellow team members, and stakeholders through multiple channels such as face-to-face, telephone, and email.
• Manage guest reservations, updates, and special requests accurately using property management software to guarantee seamless operations.
• Serve as the primary assistance contact for guests throughout their stay by promptly resolving issues and providing personalized local recommendations to improve their experience.

Work Schedule

• Shifts run from Sunday to Thursday, starting at 10:00 PM and concluding at 6:30 AM.

Compensation

• Monday to Friday: $27.97 per hour plus applicable penalty rates.
• Saturday: $34.96 per hour plus applicable penalty rates.
• Sunday: $41.96 per hour plus applicable penalty rates.

Qualifications and Candidate Profile

• Proven experience in providing outstanding service within hotels, hospitality, or customer-facing roles.
• Strong communication skills with the ability to convey information clearly and professionally across various platforms.
• Committed to consistently delivering exceptional service by anticipating and exceeding guest needs.
• Passion for enhancing guest experiences, demonstrating attentiveness and effective problem-solving skills.
• Professional appearance reflecting the organization's standards and values.
• Availability and commitment to work dynamic schedules including weekends, public holidays, and varying shifts.

Additional Information and Benefits

• Opportunities for career growth supported by comprehensive learning and development programs.
• Exclusive accommodation discounts: 50% off stays at Minor Hotels in Australasia and 20% off for friends and family.
• International hotel discounts across Minor Hotel brands.
• Retail benefits including cashback and discounts at over 400 leading retailers in Australia and New Zealand.
• Discounts on entertainment and various activities.
• Exclusive banking and health insurance offers as part of workplace benefits.
• Generous leave provisions, including parental and birthday leave.
• Dedicated wellness programs including Employee Assistance Programs and tailored support.

Eligibility

Applications are welcome only from candidates who have legal working rights in Australia or New Zealand.