Night Audit Specialist

About Steigenberger Hotels & Resorts

With a legacy spanning more than 95 years, Steigenberger Hotels & Resorts stands as the oldest brand within H World International. Known for its premium quality and outstanding service, the brand is supported by dedicated teams across 60 hotels located in Europe, Asia, and Africa.

We are currently seeking motivated and talented individuals eager to join us in our ongoing mission to be the finest hosts — following our motto: Make it your journey! We aim to create an enjoyable workplace environment where you can thrive and grow.

Role Responsibilities

• Facilitate professional guest check-in and check-out processes while acting as the primary contact point for guest requests.
• Manage telephone systems, efficiently directing inquiries to the relevant departments.
• Provide room service during periods when the restaurant team is off duty.
• Conduct regular inspections throughout the hotel to monitor conditions and document any incidents.
• Prepare the upcoming business day to support the morning shift effectively.
• Complete daily financial reconciliation by balancing guest accounts and generating as well as maintaining reports.

Candidate Profile

• Preferably completed formal training in hospitality; however, career changers with comparable experience are welcome.
• Familiarity with MS Office and hotel management software like Opera is advantageous.
• Strong independence, reliability, and confidentiality in work practices.
• A friendly demeanor paired with competent communication skills when interacting with guests.
• Proficient in German and English languages; proficiency in additional languages is beneficial.
• Willingness to work night shifts (22:00 to 06:30), including weekends and public holidays.

Employee Benefits

• Attractive employee rates across all our hotels.
• Access to corporate benefits programs.
• Extensive opportunities for professional development, including eLearning platforms.
• Cross-training options to diversify skills.
• Support programs including social initiatives and funds.
• Annual Christmas and vacation bonuses.
• Capital-forming benefits and anniversary payments.
• Subsidized Germany travel ticket.
• Health promotion initiatives.

Equal Opportunity and Contact

We welcome applications from qualified individuals regardless of race, religion, gender identity, sexual orientation, nationality, age, disability, or any other protected status.

Applications are accepted exclusively via our online application system due to data protection regulations; submissions via email or other means will not be considered.

Contact person for this role: Jana Müller, Recruiting & Employer Branding Coordinator.