Key Accounts Manager

Role overview

A prominent organization in the travel and tourism sector is seeking a seasoned Key Accounts Manager to oversee important corporate partnerships, deepen client loyalty over the long term, and uncover ways to improve retention and grow revenue.

Key responsibilities

• Develop and nurture trusted relationships with major corporate customers.
• Create strategies aimed at retaining accounts and expanding business from existing clients.
• Handle client onboarding and keep track of account performance and overall health.
• Lead periodic strategic reviews with clients to assess progress and future needs.
• Make sure committed service standards are delivered and address any escalated concerns.
• Spot opportunities to increase sales and broaden account value.
• Work closely with sales and operations teams to provide a smooth client journey.
• Negotiate commercial terms and manage enterprise-level client agreements.
• Track account results and compile business performance reports.

Requirements

• A bachelor’s degree in business administration, economics, or a closely related discipline.
• At least 10 years of professional experience in account management, customer success, or corporate sales.
• Hands-on exposure to airlines, online travel agencies, travel agencies, or the tourism industry.
• Demonstrated ability to manage large corporate accounts and negotiate contracts.
• Strong verbal and written communication, presentation, and negotiation capabilities.
• Well-developed problem-solving skills and experience handling multiple stakeholders.
• A proactive, commercially focused, and target-driven approach.

Additional information

This is a full-time, onsite position based in Riyadh, Saudi Arabia. The role is with a confidential employer in the travel and tourism industry.

Compensation

No salary details were provided for this opportunity.