IT Service Engineer Helpdesk Support (m/w/d)

About the Role

Geberit is a global industrial company passionate about its work. Join our IT Service Center team in Pfullendorf where you'll find ample scope for creativity, modern technologies, targeted development opportunities, and a supportive team environment.

Main Responsibilities

• Handle IT hotline requests via phone in German and English, ensuring thorough documentation.
• Provide first-level support by receiving incidents and service requests through phone, email, or ticketing system.
• Diagnose and resolve hardware and software issues remotely or on-site, including installation of new components.
• Assist employees in effectively utilizing applications during daily operations.
• Identify opportunities to optimize processes and actively contribute to continuous improvements.
• Manage smaller projects within the service desk scope such as evaluations, rollouts, and standardization initiatives.

Required Profile

• Completed training as an IT specialist for system integration or a comparable technical qualification with further education in IT.
• Strong customer service orientation with passion for outstanding support.
• Excellent verbal and written skills in German and English.

Benefits

• Onsite staff restaurant.
• Supportive onboarding and training.
• Employee services and discounts.
• Corporate health management programs.
• Flexible working time models.
• Diverse opportunities for further education and international assignments.
• Attractive pension and benefits packages.