IT & AV Service Desk Analyst
Remote · Vertrag
Bewerben Sie sich als Erste/r!
- Erfahrung
- Beliebig
- Gehalt
- —
- Stellenangebote
- 1
- Veröffentlicht
- vor 9 Stunden
- Arbeitsmodus
- Arbeiten von zu Hause
- Wieder aufnehmen
- Bewerbung erforderlich
Stellenbeschreibung
About Court Services Victoria
Court Services Victoria (CSV) supports the judicial, quasi-judicial, and administrative functions of Victoria's courts and tribunals, including the Judicial College and Judicial Commission. The Courts Group consists of Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and CSV itself.
Role Overview
This role involves providing Level 1 and Level 2 technical support for IT systems, applications, and audiovisual hearing room technologies to ensure smooth operations and a positive user experience. Responsibilities include managing incidents and service requests, supporting hearing room AV systems, and assisting users across onsite and remote sites.
Key Responsibilities
- Serve as a vital member of the VCAT IT Helpdesk by logging, prioritizing, and managing IT incidents and service requests.
- Assign tasks to relevant support teams or governance bodies and communicate updates clearly and promptly to VCAT staff.
- Provide thorough daily technical assistance in PC environments.
- Support end-to-end hearing operations via AV system setup and facilitation of remote participant connections.
- Deliver technical support across metropolitan, regional, and multi-jurisdictional locations.
- Offer technical advice, training, and guidance to staff, members, and stakeholders on IT systems.
- Contribute to continuous improvement initiatives for IT services at the Tribunal.
Candidate Profile
- Proven experience supporting Microsoft 365, Dynamics, SharePoint, Active Directory, video conferencing technologies, and AV systems.
- Strong problem-solving skills and ability to engage effectively with stakeholders.
- Excellent communication abilities and efficient time management.
- Comfortable working in a fast-paced, collaborative environment.
- Previous experience within legal, government, tribunal, or corporate ICT settings is highly preferred.
Benefits
- Belonging to a supportive and collaborative team environment.
- Opportunity to purchase a discounted "fitness passport" giving access to gyms and pools to promote health and wellbeing.
- Meaningful work contributing to accessible and efficient justice in the community.
- Prospects for career growth and development.
Additional Information
CSV is dedicated to diversifying its workforce and encourages applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ individuals, women, people of all ages, those with disabilities, culturally and linguistically diverse individuals, and neurodiverse candidates.
Reasonable adjustments to recruitment processes and alternative application materials are available upon request.
Pre-employment screening checks, including references, police clearance, and misconduct screening, will be conducted confidentially as part of the hiring process to ensure suitability for the role.