Front Door Greeter

Company Overview

BJ's Wholesale Club is driven by a dedicated team of over 30,000 employees who impact daily operations—whether it's stocking, problem-solving, or shaping strategy—to help families save on essential items. Our culture is centered on purpose and growth opportunities, inviting you to be part of a meaningful team effort.

Why Work With Us

• Receive weekly pay to manage your finances flexibly.
• Benefit from free BJ's Club Card Membership plus an additional membership for someone in your household.
• Enjoy generous paid time off including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Access affordable health benefits with options for medical, dental, vision, HSAs, and flexible spending accounts.
• Participate in the 401(k) plan with company matching for eligible team members aged 18 and over.
• Take advantage of the Employee Stock Purchase Plan with a 15% discount on BJ's common stock via payroll deductions.

Role Summary

The Front Door Greeter plays a vital role in merchandise security, monitoring all entrance and exit activity while delivering exceptional customer service to members.

Team Member Responsibilities

• Perform assigned duties supporting club policies, procedures, and compliance standards with accountability.
• Uphold honesty and integrity while placing members’ needs first, promptly addressing and escalating issues as necessary.
• Maintain a safe and positive environment for staff and members.
• Value diversity and work collaboratively and respectfully to achieve team goals.
• Act with speed, agility, and innovation to adapt to changing conditions.
• Maintain a friendly and positive demeanor.

Member Engagement

• Provide excellent service at every interaction point by greeting, assisting, and thanking members.
• Address member concerns effectively and de-escalate situations as needed, ensuring a safe and welcoming experience.
• Consistently demonstrate GOLD Member Standards, utilizing the Greet, Anticipate, Appreciate (GAA) approach.
• Uphold club standards through teamwork and commitment to maintain a clean, organized, and professional environment.

Operational Knowledge

• Understand production and financial performance reports related to your responsibilities.
• Recognize how consistent execution impacts business success.

Key Duties

• Deliver prompt, courteous, and professional member service at all times, escalating concerns to management when required.
• Follow all merchandise protection and shrink alert procedures with comprehensive knowledge.
• Maintain the AP Alert Binder per loss prevention standards.
• Execute BEST procedures (bottom of the cart, electronics, self-checkout, thanking members), including cross-checking purchases and verifying high-value item purchases.
• Audit processes such as Express Pay, BOPIC, Curbside Pickup, and Same Day Delivery following company guidelines.
• Implement repack awareness by inspecting identified repack items.
• Monitor all member and visitor traffic entering and leaving the store.
• Respond to Electronic Article Surveillance (EAS) alarms according to policy.
• Ensure safety standards for members and colleagues are upheld constantly.
• Inspect bags and personal belongings of employees, members, and vendors upon exit.
• Process empty water jug return vouchers efficiently.
• Adhere to all club policies and perform other duties or departmental assignments as required.
• Maintain consistent and reliable attendance as a core part of this role.

Qualifications & Requirements

• Excellent interpersonal skills with strong attention to detail.
• Basic mathematical abilities preferred.
• Competency in using smart handheld devices.
• Successful completion of required training and certifications.
• Minimum six months of employment with the company.
• Must be at least 18 years old; age requirements may vary by state (Indiana: 19, Delaware: 21).

Work Environment

• This role requires standing and moving continuously on hard surfaces.
• Tasks include bending, pulling, reaching, stooping, and occasional ladder/climbing use.
• Occasional lifting of items up to 30 pounds might be necessary.
• Exposure to varying indoor and outdoor temperatures is expected.

Compensation Note

The estimated starting pay for this position begins at $16.25 per hour, with actual pay depending on factors like location, education, experience, and qualifications. The company values authentic candidate input over AI-generated responses.