Doorman

Job Overview

This role is situated within the Rooms Division, Front Office & Guest Services department at a hotel located in Al Khobar, Saudi Arabia. The primary responsibility of the Doorman is to welcome guests warmly and deliver services according to established hospitality standards to enhance guest satisfaction.

Key Responsibilities

• Greet guests warmly and courteously upon arrival following company service protocols, including opening the hotel entrance door for incoming visitors.
• Assist guests by opening vehicle doors, handling their luggage promptly and efficiently to ensure a smooth arrival experience.
• Respond politely and effectively to guest requests, such as arranging taxis or providing directions, and direct more complex inquiries to appropriate personnel to maintain high service quality.
• Stay knowledgeable about hotel amenities, products, services, and relevant travel information to inform and assist guests.
• Manage vehicular traffic flow to prevent congestion at the hotel entrance.
• Perform flag hoisting and lowering duties according to hotel standard operating procedures.
• Maintain the cleanliness and orderliness of the main entrance area, taking any necessary corrective measures.
• Undertake any additional tasks assigned by supervisors or management, adapting to changing business needs as required.