Room Reservations Supervisor

Application Deadline

Applications close on 31 August 2026.

Department and Location

This role is based in the Revenue & Reservations department in Doha, Qatar.

Overview

The Room Reservations Supervisor manages the day-to-day functioning of the hotel's reservations team. The position involves ensuring smooth booking workflows, optimizing room revenue, maintaining accurate inventory across booking platforms, and supervising reservation agents. Ideal candidates will combine excellent customer service, keen attention to detail, revenue management insight, and strong leadership skills.

Key Responsibilities

• Lead and manage daily operations of the reservations team, offering coaching and performance feedback to agents.
• Assist with staff scheduling, onboarding, and ongoing training in system use, communication skills, and upselling strategies.
• Maintain quality by monitoring calls, emails, and booking entries to ensure brand standards.
• Resolve complex reservation issues including VIP bookings, guest complaints, and group adjustments with professionalism.
• Ensure inventory accuracy for room availability, rates, and restrictions in PMS and CRS systems.
• Conduct regular audits of OTAs, GDS, and direct channels to maintain rate consistency and inventory accuracy.
• Manage overbooking aligned with revenue strategies to maximize occupancy while minimizing guest displacement.
• Promote upselling culture by establishing targets for upgrades, packages, and add-ons.
• Support group and event reservations by managing room blocks, rooming lists, and billing setups for various events.
• Monitor market trends, local events, and competitor pricing to contribute to yield management discussions.
• Prepare daily and weekly reports on bookings, forecasts, cancellations, no-shows, and channel performance.
• Oversee billing processes including advance deposits, credit card authorizations, and ensure compliance with PCI security standards.