Dispensary Associate

About Texas Original Compassionate Cultivation

Texas Original Compassionate Cultivation is dedicated to producing top-quality medicinal cannabis that positively impacts lives. We advocate for safe, legal, and effective access to cannabis, working closely with qualifying patients and physicians across Texas. Our goal is to transform Texas through the truth and power of medical cannabis and to support our community with compassion.

Role Summary

We are searching for a highly organized and detail-focused Dispensary Associate to join our team. The successful candidate will work both independently and cooperatively, adhering strictly to compliance and accuracy standards. This role requires proficiency in point-of-sale systems and electronic communication. As a key representative of Texas Original, the Dispensary Associate will provide outstanding customer service and serve as the initial contact for many of our patients.

Key Responsibilities

• Greet patients warmly and provide personalized recommendations tailored to their needs.
• Address patient concerns and complaints proactively and professionally, aiming to retain patients while escalating issues when necessary.
• Maintain strict inventory control to prevent loss by following all relevant state and company protocols and vendor procedures.
• Master point-of-sale operations including patient profile management and transaction processing while delivering exemplary customer service.
• Strive to achieve the highest standards of customer service by building and nurturing patient relationships.
• Collect feedback from patients and communicate questions or concerns to the relevant departments.
• Educate prospective patients about the Compassionate Use Program and how to become a Texas Original member.
• Comply daily with all dispensary policies, including adherence to state/local regulations, security and access protocols, inventory tracking, dress codes, work schedules, and HR policies.
• Support a collaborative team environment in line with the company's vision and goals.
• Perform additional duties as assigned.

Qualifications and Experience

• High school diploma or GED is mandatory.
• Minimum of two years experience in retail, customer service, or related service industries is required.
• Exhibit professionalism and compassion in all interactions.
• Strong written, verbal, and interpersonal communication skills.
• Must be eligible to obtain State-approved credentials and successfully pass a criminal background check.
• Availability to work flexible hours, including standing or walking for 8-hour shifts.

Employee Benefits

• Comprehensive medical, dental, and vision coverage.
• Access to telehealth services for medical and mental health counseling.
• 401(k) plan with company matching contributions.
• Paid time off including vacation, sick leave, holidays, and bereavement leave.
• Pre-tax flexible spending accounts.
• Basic term life insurance and accidental death & dismemberment insurance.
• Travel reimbursement if applicable.
• Monthly gym reimbursement up to $50.
• Additional benefits as offered by the company.

Work Schedule & Culture

This role operates Wednesday through Sunday. Texas Original Compassionate Cultivation is an Equal Opportunity Employer committed to inclusivity and diversity.

Use of Artificial Intelligence in Hiring Process

We may utilize AI tools during stages like application review and resume analysis to aid our recruitment team. However, all final hiring decisions are made by humans. For more information on data processing in recruitment, please reach out to the company.