Dispatcher (Full Time)

About TouchPoint Support Services

TouchPoint Support Services, a part of Compass Healthcare, is dedicated to providing hospitality and support to patients, families, and visitors at Ascension Health hospitals across the U.S. We are passionate about creating meaningful moments through our work in meals, facilities, and patient services, emphasizing care, belonging, and quality to foster healing.

Job Summary

This role involves coordinating and overseeing Patient Transportation services by efficiently dispatching and managing transportation requests to ensure timely patient movement and service.

Key Responsibilities

• Deliver personalized, high-quality customer service by paying close attention to individual needs.
• Apply understanding of patient transport principles, infection control, and safe body mechanics.
• Develop dispatcher strategies and oversee transporter activities; transport patients when required.
• Supervise transport functions and staff to guarantee timely completion of tasks and address operational issues.
• Manage transportation requests promptly following departmental priorities and patient scheduling.
• Serve as the communication link between Patient Transportation and other departments.
• Handle pager assignments, collections, and monitor daily sign-in/out procedures.
• Foster positive relationships with patients, families, visitors, and staff while ensuring efficient dispatch and maximal staff productivity.
• Resolve complaints from patients, visitors, staff, or employees and propose solutions for recurrent concerns.
• Perform additional duties as assigned.

Work Schedule and Location

This is a full-time remote position based at Ascension St Vincent, 2015 Jackson Street, Anderson, IN 46016. The work schedule is Monday through Friday, from 9:00 am to 5:30 pm, with further details provided during the interview process.

Requirements

Applicants must have prior dispatch experience to be considered for this position.

Compensation

The hourly pay rate is fixed at $18.00 per hour.

Benefits

• Retirement plan options.
• Associate shopping program.
• Health and wellness initiatives.
• Discount marketplace access.
• Identity theft protection services.
• Pet insurance coverage.
• Optional voluntary benefits including critical illness, accident, hospital indemnity insurance, legal services, and auto/home programs.
• Additional benefits for full-time employees: medical, dental, vision coverage; life and disability insurance; commuter benefits; employee assistance; and flexible spending accounts.
• Eligibility for paid and unpaid leave in compliance with federal, state, and local regulations.

Additional Information

The position is subject to a drug-free workplace policy. Certain roles might require Florida Level 2 background screening. The company promotes equal opportunity employment, ensuring fairness regardless of personal characteristics protected by law.

Applications are accepted on an ongoing basis until the vacancies are filled. Candidates may reapply for future opportunities if initially not selected.