Customer Support Agent

About the Company

Jerry is a fast-growing fintech startup revolutionizing the automotive insurance and service sector. Through its flagship AllCar app, Jerry provides a wide range of services including insurance, refinancing, safety, and repairs, aimed at helping vehicle owners save time and money. The company prides itself on using advanced technology and customer-focused strategies to lead the digital transformation in the automotive industry. It promotes a vibrant, inclusive workplace that supports innovation and career development.

Role Summary

We are looking for a committed Customer Service Representative to serve as the primary contact for existing customers. This role involves handling inbound calls, processing requests such as policy adjustments, and answering questions related to insurance coverage. A key part of the job is to prevent policy cancellations by proactively assisting at-risk customers. This remote position comes with thorough training and ongoing leadership guidance to ensure success. The ideal candidate will be passionate about customer care, capable of juggling multiple tasks, and ready to contribute to our innovative and rapidly expanding team.

Key Responsibilities

• Attend to incoming customer calls and inquiries with professionalism and promptness
• Manage service requests including vehicle and driver additions/removals, updating lienholder data, and distributing policy documents
• Support customers in understanding their insurance policies and benefits or requested changes
• Develop strategies to retain customers at risk of cancellation
• Keep meticulous records of customer contacts and transactions
• Work collaboratively with other departments to solve complex issues
• Stay updated on company offerings, policies, and sector developments to provide accurate guidance

Qualifications

• Capability to handle multiple priorities effectively
• Strong dedication to customer service
• At least 2 years of experience in a call center environment
• Excellent communication and interpersonal skills
• Experience with CRM platforms and general computer proficiency
• Ability to work independently from home
• Minimum education of high school diploma or equivalent; higher education or certifications are advantageous

Benefits

• Competitive hourly compensation between $19 and $21
• Company-sponsored Property & Casualty insurance license provided within 60 days of hire
• Medical, dental, and vision insurance coverage
• 401(k) retirement plan including employer matching
• Fully remote job with equipment supplied by the company
• Continuing education and career development offerings
• Opportunity to work with a broad selection of over 55 insurance carriers and products

Equal Opportunity Employment

Jerry.ai embraces equal employment opportunity and does not discriminate based on race, religion, color, national origin, sex, pregnancy, reproductive health choices, sexual orientation, gender identity or expression, age, veteran status, disability, genetic data, or other legally protected characteristics. Reasonable accommodations are available for applicants with disabilities throughout the hiring process.