Customer Care Receptionist

Overview

City Vets in Waterford, a busy small animal veterinary practice located in the heart of the city, is seeking a personable, organized, and client-centered Customer Care Receptionist to join their reception team. The team comprises four veterinary surgeons, four veterinary nurses, and one receptionist, all dedicated to providing exceptional care for both patients and clients.

Role Description

This part-time role involves acting as the initial point of contact for all visitors, ensuring a warm and professional welcome. The job is diverse and dynamic, requiring management of client and pet appointments via the Merlin practice management system, handling phone and email inquiries, processing payments with end-of-day cash reconciliation, maintaining stock levels, assisting with deliveries, supporting general administrative duties, upholding high standards in the practice environment, and developing product knowledge to assist clients effectively.

Candidate Profile

The ideal candidate thrives in a fast-paced setting, works well with people, remains composed under pressure, and possesses previous experience in reception, customer service, or administration. Experience within a veterinary environment or with animals is a significant advantage. Additionally, the candidate should have strong computer proficiency, excellent communication skills, a keen eye for detail, and a genuine enthusiasm for providing superior customer service.

Work Schedule

This is a part-time position with a schedule of three days per week, Monday to Wednesday, from 9 am to 6 pm. There are no weekend shifts or out-of-hours duties.

Workplace Culture and Support

City Vets fosters a collaborative and respectful workplace that champions teamwork, kindness, and outstanding patient care. New team members will receive ongoing training, development opportunities, and support focused on career progression and well-being. The practice values continuous learning and aims to cultivate a positive and supportive environment.

Benefits

• Annual leave plus an additional birthday leave day
• Paid maternity, paternity, bereavement, and sick leave
• Cycle to Work scheme participation
• Employee Assistance Programme availability
• Free annual flu vaccinations
• Retail discounts and access to wellness programs for colleagues
• Leadership Academy and career advancement prospects
• Annual salary reviews
• Employer contributions to pension schemes
• Discounted veterinary care for employee pets

Additional Information

This role may involve the use of artificial intelligence tools in the recruitment process to assist in application assessment; however, final hiring decisions rest with human evaluators. Applicants seeking more details about data handling can request further information from the employer.

Compensation

The full-time equivalent salary for this position is €29,432, with the actual salary prorated for part-time hours.