Client Support Worker

About the Role

The Yukon Department of Justice is recruiting a Client Support Worker for a full-time term appointment until March 31, 2027. This role serves as the initial touchpoint for victims of crime seeking assistance. The position involves working with empathy, cultural sensitivity, and client-centered approaches to assess immediate needs, provide crisis intervention, and conduct initial intakes. The Client Support Worker also supports Victim Services Workers by offering backup in court-related communications, managing client files, and handling administrative duties within the team.

Department Principles

• Commitment to reconciliation with Yukon First Nations by embodying the principles of the Truth and Reconciliation Commission's Final Report.
• Promotion of teamwork both within the department and the wider justice community to best serve the public interest.
• Focus on meeting diverse client needs with empathy, inclusion, integrity, and professionalism.
• Encouragement of innovation and initiative to enhance service delivery and adapt to evolving environments.
• Dedication to improving communication internally and externally to foster understanding and recognition of the department’s work.

Key Responsibilities

• Act as the primary contact for victims accessing support services.
• Provide compassionate front-line service including crisis response and intake.
• Collaborate with Victim Services Workers to deliver consistent support including court updates.
• Manage client records and support administrative requirements of the Victim Services Team.

Required Qualifications

• Experience supporting Yukon First Nations, Indigenous peoples in Canada, LGBTQI2S+ individuals, BIPOC communities, or newcomers, with particular emphasis on Yukon First Nations.
• Background offering front-line services in crisis situations.
• Skill in referring and coordinating with other service providers to support clients comprehensively.
• Experience in administrative functions such as filing, record keeping, and maintaining program documentation.

Desired Skills and Attributes

• Ability to engage clients through phone, written, and face-to-face channels effectively.
• Self-awareness paired with tactful interpersonal communication abilities.
• Capacity to provide dignified and compassionate advocacy for victims.
• Strong organizational and information-sharing skills to support team functioning.
• Commitment to delivering culturally safe services and enhancing cultural competencies.
• Experience handling financial transactions in compliance with relevant policies and regulations is beneficial.

Additional Requirements

• Must be able to provide a Vulnerable Sector records check.