Butler

About the Company and Opportunity

Step into a distinguished hospitality career with Fairmont Udaipur Palace as part of its exclusive pre-opening team. This role offers the chance to deliver luxury services in a historic and elegant environment where guest satisfaction is paramount.

Key Responsibilities

• Provide courteous and professional communication with guests from reservation through check-out.
• Ensure exceptional guest satisfaction by delivering superior service at every phase of their stay.
• Collaborate closely with Housekeeping and Engineering to maintain villa cleanliness and functionality, especially prior to guest arrivals.
• Coordinate daily with Housekeeping and Food & Beverage teams regarding guest requirements and upcoming arrivals.
• Supervise villa maintenance and cleanliness to minimize guest disturbances.
• Promote in-house resort amenities to guests before suggesting outside options.
• Manage guest itineraries including flight confirmations, dinner bookings, and tour arrangements during their stay.
• Assist other departments in addressing guest needs promptly and professionally.
• Work with Food & Beverage to provide consistent service and accommodate guest preferences during dining experiences.
• Stay informed about all resort activities across departments to maintain accurate guest information.
• Support cross-departmental training when necessary.
• Perform additional duties as directed by management.

General Duties

• Maintain consistently high guest satisfaction ratings.
• Develop and enforce SOPs and maintain standards aligning with Luxury Quality Assurance.
• Conduct routine inspections within areas of responsibility.
• Ensure Front Office equipment including buggies and vehicles are clean, operational, and well-maintained, liaising for repairs and replacements as needed.
• Partner with Purchasing to source quality items, exploring local substitutes for imported goods to optimize cost and quality.
• Manage costs by minimizing property damage risks and maintaining inventories of stationery and collateral.

Qualifications and Experience

• Diploma in Hospitality or equivalent.
• At least 1 year of relevant Front Office experience.
• Essential knowledge of Butler service.
• Understanding of local regulations governing hotel operations is mandatory.

Required Skills and Competencies

• Proficient with hotel property management systems and guest request monitoring platforms.
• Strong communication abilities, resilience under pressure and emergency situations, paired with effective interpersonal and negotiation skills.

Additional Information

The company embraces diversity and inclusion as core values and aims to recruit and promote individuals from diverse backgrounds.