Royal Service and Reservations Agent

About the Company

Join a prestigious hotel within the Accor network, a global group featuring more than 45 brands, 5,500 hotels, and 10,000 restaurants and lifestyle destinations. At this establishment, we value your unique contributions. Our workplace provides extensive opportunities for professional growth and career advancement. Every interaction, smile, and gesture helps create positive and memorable experiences for guests, colleagues, and our environment. Together, we reflect the principles of responsible hospitality.

Become a Heartist® and let your passion guide you in this fast-paced world.

Job Overview

We are seeking a committed and professional Royal Service and Reservations Agent to be based in Riyadh, Saudi Arabia. This role serves as the initial connection point for our valued guests, playing a vital role in delivering outstanding service and crafting memorable experiences.

Key Responsibilities

• Respond to incoming telephone calls, emails, and face-to-face guest inquiries with the highest level of professionalism and courtesy.
• Oversee bookings related to accommodations, dining experiences, and special events, ensuring all details are precise and accurately managed.
• Provide thorough information regarding hotel facilities, available services, and nearby attractions.
• Anticipate guest requirements and proactively offer tailored recommendations and solutions.
• Coordinate with diverse hotel departments to satisfy guest requests and address any concerns promptly.
• Keep current with property features, promotional offers, and local happenings.
• Consistently maintain superior standards of customer service excellence.

Qualifications

• Excellent spoken and written communication skills combined with a warm and empathetic attitude.
• Proficiency in reservation management platforms and general computer literacy.
• Strong analytical skills and a keen eye for detail.
• Ability to handle multiple tasks simultaneously and remain composed under pressure.
• Cultural awareness and sensitivity paired with a guest-centric approach.
• Mandatory fluency in English.
• Comprehensive understanding of luxury hospitality standards and operational practices.
• Familiarity with the culture and customs of Saudi Arabia.
• Flexibility to work various shifts as needed.

Additional Details

• Experience with Opera or similar reservation systems is advantageous.
• Strong interpersonal skills and problem-solving capabilities are essential.
• Knowledge of additional languages beyond English is considered a plus.