Account Manager - Fintech

About the Role

Plaid is dedicated to transforming financial interactions by enabling developers to build innovative fintech products. The company powers applications trusted by millions, partnering with thousands of organizations including major financial institutions and Fortune 500 companies. Headquartered in San Francisco with offices worldwide, Plaid's network spans 12,000 financial institutions across the US, Canada, the UK, and Europe.

Role Overview

We are seeking a customer-focused Account Manager to nurture and expand relationships with dynamic FinTech clients. The ideal candidate will focus on revenue growth, establish strong client partnerships, understand customer priorities, and deliver solution-driven outcomes.

Key Responsibilities

• Manage and cultivate long-term relationships within a portfolio of high-growth fintech customers.
• Engage closely with executive leadership and product teams to drive retention and revenue growth.
• Set and exceed revenue goals by identifying upsell opportunities and leading negotiations for contract renewals.
• Support customers in integrating and successfully launching Plaid's services.
• Address complex customer issues through collaborative problem-solving involving Sales, Risk, Legal, Finance, Marketing, and Business Operations teams.

Qualifications

• Proven experience in relationship management and sales, with strong negotiation and value-selling skills.
• Genuine empathy for customer success and strong desire to support their goals.
• Willingness and ability to learn technical aspects of Plaid's APIs.
• Some background in financial services and familiarity with technical products; intellectual curiosity is essential.
• Adaptability to a fast-paced, evolving environment with willingness to build needed processes and tools.
• Excellent interpersonal skills to work with diverse stakeholders and forge lasting partnerships.
• Executive-level communication skills, both written and verbal.
• Expertise in retention strategies and managing contract termination scenarios.

Additional Information

Plaid is committed to inclusive hiring practices and values diversity in its workforce. Applicants with varied backgrounds and experiences are encouraged to apply. The company provides reasonable accommodations for candidates with disabilities upon request.

Compensation includes a range between $148,800 and $176,400 annually, with potential equity and commissions based on role specifics. Comprehensive benefits include medical, dental, vision coverage, and a 401(k) plan. Pay is determined by role responsibilities, experience, skills, and location, and is subject to policy changes.

For more details about candidate privacy and accommodations, applicants can contact the recruitment team (note that contact information has been omitted here for debranding).