Team Lead

About Delhivery

Delhivery stands as India's premier fully integrated logistics provider. With a vast network spanning over 18,400 pin codes nationwide, the company offers a comprehensive range of logistics solutions including express parcel transport, PTL and TL freight, cross-border shipments, supply chain, and advanced technology services. Since its inception, Delhivery has fulfilled more than 1.7 billion shipments and serves over 28,000 clients ranging from small and large e-commerce firms to SMEs and renowned brands. Founded in 2011 by Sahil Barua and others, Delhivery now has a workforce exceeding 56,000 employees, aiming to be the operational backbone of commerce in India through world-class infrastructure and cutting-edge technology.

Key Responsibilities

• Oversee daily last-mile delivery processes to guarantee prompt dispatch and delivery of shipments.
• Lead and manage delivery executives to meet and exceed operational objectives.
• Monitor and track attendance, output, and overall performance of delivery personnel.
• Ensure efficient allocation of riders and strategic route planning for optimized deliveries.
• Analyze delivery metrics such as dispatch rates, closure percentages, SLA adherence, and punctuality.
• Address and resolve operational challenges, escalating major issues when necessary.
• Collaborate with hub, warehouse, and back-end teams to maintain seamless daily operations.
• Maintain strict adherence to company policies, safety protocols, and standard operating procedures.
• Oversee rider onboarding, conduct training sessions, drive engagement, and implement retention strategies.
• Compile and disseminate daily operational reports and management information systems to relevant stakeholders.
• Promote initiatives to improve operational efficiency and elevate customer satisfaction.

Preferred Skill Set

• Demonstrated leadership and team management capabilities.
• Proficient communication and analytical problem-solving skills.
• Basic proficiency with Microsoft Excel and reporting tools.
• Comfortable working in dynamic, goal-oriented environments.
• Flexibility to work in rotational shifts as per operational requirements.

Eligibility

Applicants without a graduation degree are eligible to apply.