Service Product Manager

Role overview

As a Service Product Manager, you will guide the direction of a strategic Professional Services portfolio and help expand its commercial impact. The position sits in an international setting where you will work across markets to improve revenue, strengthen profitability, and support customer success through better service offerings.

You will collaborate with a knowledgeable and supportive team to shape the next generation of Infrastructure and Professional Services solutions. Your ideas, commercial judgment, and product thinking will influence portfolio strategy and business growth.

Why this role stands out

• You will directly contribute to the expansion of Professional Services revenue across the organization.
• You will work with senior stakeholders in several countries, giving the role broad visibility and influence.
• Your decisions and initiatives will have a lasting effect on the company’s future service direction.

Role responsibilities

The role focuses on growing, improving, and enabling the sales of the Infrastructure Services portfolio. You will help ensure the service mix matches customer needs across all markets while supporting the wider business strategy.

You will work with your team and colleagues in Offering & Procurement, Sales, Delivery, and process ownership functions to build a profitable and customer-focused portfolio that can scale effectively.

Key activities

• Take ownership of the Professional Services portfolio, including its roadmap, pricing approach, profitability, and lifecycle decisions.
• Identify market opportunities and help launch new services through strategic vendor partnerships.
• Partner with Sales, Delivery, and Process Owners to make sure services are scalable, commercially sound, and valuable for customers across all markets.

What the employer is looking for

The ideal candidate is commercially minded, curious, and motivated, with the ability to turn market and customer requirements into profitable Infrastructure Services offerings.

• A bachelor’s degree level of education and thinking.
• Previous experience managing and developing service portfolios, including roadmap ownership, pricing, and profitability.
• Strong knowledge of the IT infrastructure environment, including Cloud, Datacenter, Network, Modern Workplace, and Security solutions.
• Good command of English.
• Availability to work 37 hours per week.

Application process

Applications are reviewed anonymously to reduce bias, and cover letters are not accepted. Candidates should not submit a cover letter, as selection is based only on professional skills and experience.

The hiring process includes a phone screening with the TA recruiter, a first interview with the Head of Infrastructure Services / Infrastructure Solutions, an assessment covering personality and cognitive thinking, a second interview with a team member, and a background check.

For questions about the role, contact the recruiter by email.

About the company

Dustin is an online IT partner serving the Nordic and Benelux markets. The company supports customers with suitable IT solutions and offers around 280,000 products together with related services for businesses, public sector organizations, and private individuals.

For the 2023/24 financial year, sales were approximately SEK 21.5 billion, with more than 90% of revenue coming from the corporate market. Dustin employs about 2,000 people and has been listed on Nasdaq Stockholm since 2015. Its headquarters are in Nacka Strand, just outside central Stockholm.

Leadership note

The hiring leader describes a management style centered on trust, empowerment, empathy, positive energy, and openness. The aim is to create a workplace where people feel supported, appreciated, and motivated to grow while delivering strong results together.