Public Relation Officer

Role Overview

The Public Relation Officer is tasked with managing mortgage-related formalities and documentation coordination between the bank and external government authorities including the Ministry of Housing, Ministry of Commerce and Industry, and Muscat Clearing & Depository. The incumbent supports legal and commercial mortgage setup for corporate, SME, and Islamic banking clientele, while ensuring proper documentation handling and compliance adherence.

Key Responsibilities

• Manage legal mortgage creation processes at the Ministry of Housing for Corporate and SME clients, covering both Conventional and Islamic banking.
• Facilitate commercial mortgage registrations at the Ministry of Commerce and Industry and ensure the bank's name is correctly updated in company commercial records.
• Collect original Mulkiyas, Ministry of Housing receipts, and mortgage agreements from the relevant authorities and internal branches.
• Deliver share pledge letters to Muscat Depository and follow up on their confirmations.
• Oversee completion of mortgage processing and compliance across Ministry of Housing and Ministry of Commerce and Industry requirements.
• Engage with government agencies and regulators for documentation or clarifications as needed.
• Provide backup assistance to Retail mortgage operations during staff absences.
• Support mortgage file organization, tracking, and physical transfer between branches or locations.
• Ensure timely filing, scanning, and secure safekeeping of mortgage-related documents in line with internal policies.
• Promote process improvements and automation initiatives targeting efficiency and digitalization.
• Ensure thorough compliance with banking policies, governmental regulations, and industry standards in daily operations.
• Commit to ongoing professional development, knowledge sharing, and supporting colleagues in continuous learning.

Qualifications and Experience

• Must be an Omani national.
• Possess at least a Diploma in Business Administration or a related discipline; a Bachelor's degree is preferred.
• Have a minimum of five years’ experience in banking operations, particularly involving retail and corporate loan documentation processes.