Project & Support Office Coordinator

About the Company

EPI-USE, a member of groupelephant.com, forms part of a largely employee-owned consortium comprising specialist service firms, software developers, nonprofits, and impact investors globally. With a workforce of 3,500 across 40 countries, the Group integrates impact and philanthropy directly into its daily operations. EPI-USE stands as the largest independent SAP HCM specialist globally, offering Cloud, hybrid, and on-premises HR/payroll solutions tailored for complex multinational corporations and public agencies. The company has successfully deployed over 1,000 SAP HCM solutions and provides payroll versions for countries where SAP lacks standard offerings. Their software division, EPI-USE Labs, delivers SAP data management and landscape transformation tools. The Group also supports initiatives for wildlife conservation and rural economic development.

Role Overview

EPI-USE is expanding its UK-based support services for SuccessFactors clients and seeks a motivated and detail-focused Project & Support Office Coordinator to join the UK Support team. This role involves collaborating with the PMO and Support teams to ensure smooth operational support.

Key Responsibilities

• Manage cyclical client activities such as support upgrades and regulatory solution updates.
• Take full ownership of onboarding new clients into support services.
• Assist in resourcing and managing support tickets.
• Handle contract renewal processes and communicate necessary details to finance.
• Maintain and track support reports including AMS, burndown, financial, and operational data.
• Support governance processes within support including release and handover management.
• Monitor support KPIs encompassing SLA tracking.
• Assist onboarding and offboarding procedures, providing guidance to new employees.
• Address operational queries and troubleshoot system and process issues as they arise.
• Organize meetings and AMS events efficiently.
• Ensure accuracy and quality of documentation and tracking materials, including proofreading.
• Contribute to ongoing improvements in AMS processes and workflows.

Qualifications & Experience

• A minimum of 2 years in a comparable coordination or support role.
• Familiarity with SAP SuccessFactors is advantageous but not mandatory.
• Advanced skills in Excel, especially pivot tables.
• Proficient in Word and PowerPoint.
• Experience with Power BI, Smartsheet, SharePoint, and Teams is required.

Required Skills

• Strong verbal and written communication abilities.
• Highly organized and capable of independently managing daily workload.
• Excellent analytical thinking, problem-solving, and multitasking competence.
• Exceptional time management skills to consistently meet deadlines.
• Collaborative team member who actively works across the organization to enhance client service.
• Superior client service orientation.

Additional Information

The role is full-time and based onsite in Ireland. Salary ranges from €65,000 to €85,000 annually, depending on experience. Due to high application volumes, only shortlisted candidates will be contacted for interviews.