Collections Advisor

About the Role

Seeking a confident negotiator experienced in handling complex or high-risk debt accounts to join a dynamic organization dedicated to impactful debt recovery. As a High-Risk Recoveries Agent, you will oversee a portfolio of challenging customer debts, collaborating internally and with external agencies to enhance recovery outcomes effectively.

Key Responsibilities

• Manage a portfolio of high-risk customer accounts throughout the entire debt recovery process.
• Respond to inbound inquiries and proactively communicate with customers about overdue balances.
• Negotiate payment agreements and assist customers in establishing sustainable repayment plans.
• Work closely with internal departments to escalate and resolve intricate debt cases.
• Coordinate on tenancy changes and verify essential account information.
• Engage with external Debt Collection Agencies to facilitate recovery efforts, potentially leading to litigation.
• Ensure all activities adhere strictly to regulatory standards, including GDPR compliance.
• Assist with complaint and dispute resolutions as necessary.

Candidate Profile

• Demonstrated experience in managing complex debt recovery or collections.
• Previous exposure to the utilities industry is highly advantageous.
• Familiarity with debt management software and systems.
• Strong communication and negotiation capabilities.
• Ability to manage a defined portfolio of customer accounts efficiently.
• Good understanding of relevant regulatory and legal frameworks governing collections.

What We Offer

• Competitive salary up to £33,000 depending on experience, plus up to 10% annual bonus distributed quarterly.
• Hybrid working model: three days remote work after establishment, two days onsite at Sale, Manchester office.
• 37.5 hours per week, Monday to Friday, no weekend shifts.
• 25 days annual leave which increases with service, plus your birthday off.
• Option to buy or sell additional annual leave.
• Access to a pension scheme and life assurance benefits.
• Discounts available across various high street and online retailers.
• Wellbeing resources including GP access, mental health support, and financial advice.
• Cycle to work and travel loan schemes.
• Modern office amenities including onsite gym, parking, and social spaces.

Additional Information

The position provides an excellent chance to join a progressive and supportive team focused on career advancement and fostering a strong workplace culture. Immediate start preferred.