Client Success Lead

About Fooda

Founded in 2011, Fooda transformed office dining by bringing rotating popup restaurants into workplaces, starting from a logistics company in Chicago. This concept quickly gained popularity and now Fooda operates across 60 cities, serving over 100 million meals via a network of 3,500+ restaurants. Fooda's mission is to create workplace food programs that employees eagerly anticipate every day, supporting diverse environments including offices, hospitals, schools, and distribution centers.

Position Summary

As a Client Success Lead based in Columbus, OH, you will oversee daily operations within one of Fooda's largest and most dynamic markets. Your primary focus is ensuring each client's employees enjoy a superior lunch experience while maintaining operational excellence across multiple sites. Leadership and team support in the Columbus market are core duties. The role involves roughly 30% local travel within Columbus and requires weekly presence at the Dublin office.

Key Responsibilities

• Act as the main client contact, managing ongoing communication, scheduling recurring meetings, and conducting Client Business Reviews to proactively manage accounts, resolve issues, and nurture long-term partnerships.
• Oversee daily Popup operations for the Los Angeles market and ensure successful service delivery across a client portfolio.
• Supervise the On-Site Coordinator and a small local team, handling scheduling, team coaching, mentorship, and performance management.
• Lead new client account launches by coordinating stakeholders, conducting site walk-throughs, setting up systems, and managing implementation on-site.
• Ensure operational leadership and support for the Columbus team in all everyday functions.
• Conduct regular visits to client locations to collect customer feedback, audit partnered restaurants, and strengthen client relationships.
• Organize site evaluations and coordinate health department inspections.
• Work closely with your team to consistently provide exceptional service that surpasses client expectations.
• Offer insights into performance and help optimize client scheduling strategies.

Candidate Profile

• Possess 4 to 6 years or more of experience in client success, account management, hospitality, and/or food service domains.
• Demonstrate proactive relationship-building capabilities, anticipating client needs and providing valuable insights beyond routine updates.
• Preferably have experience managing part-time or full-time staff.
• Strong affinity for processes, quick working pace, and attention to detail.
• Comfortable with technology and adapting to fast-moving environments.
• Maintain a positive mindset when facing challenges, with problem-solving skills.
• Physically able to lift and carry items up to 40 pounds and stand for up to two hours.
• Effective communication skills and confidence in directing others.

Compensation and Benefits

• Competitive salary range between $55,000 and $65,000 annually, influenced by experience, training, location, and skills.
• Eligibility for stock options.
• Comprehensive medical, dental, and vision insurance coverage.
• 401k plan with company matching contributions.
• Paid maternity and parental leave offerings.
• Flexible spending account options.
• Provision of a company-issued laptop.
• Subsidized daily lunch program featuring Fooda's restaurant partners along with frequent taste testing events at the office.
• Engaging and rewarding work environment.

Additional Information

The position requires authorization to work full-time in the United States. Recruitment agencies are kindly requested not to apply.