Client Solutions Manager - Commerce

About the Role

The Industry Operations Team at TikTok crafts industry-specific strategies to identify growth opportunities, delivering tailored solutions and methodologies for various verticals. This team fosters strong client relationships by providing in-depth service and educating clients on TikTok's suite of solutions, aiming to help clients meet their marketing and business goals. Collaboration across teams is integral, ensuring comprehensive solutions that combine product expertise, market insights, and vertical knowledge.

Key Responsibilities

• Serve as a consulting partner to both clients and internal stakeholders.
• Act as a solutions collaborator with clients and agencies, supporting product adoption, driving campaign strategies, and optimizing performance to align marketing goals with business outcomes.
• Continuously monitor product updates, market changes, vertical industry trends, and competitor activities to provide proactive, forward-thinking advice to clients and internal teams.
• Create and implement Test & Learn frameworks utilizing TikTok's measurement tools such as BLS, CLS, Ad Effectiveness, and Incrementality to showcase comprehensive business impacts.
• Lead the adoption and proper setup of Pixels, SDKs, Mobile Measurement Partners (MMPs), and TikTok Shop integrations, ensuring technical accuracy and operational effectiveness.
• Prepare and conduct educational sessions, narratives, workshops, and business reviews to improve client, agency, and cross-functional team knowledge on TikTok solutions and industry best practices.
• Effectively communicate the value TikTok adds to clients' overall media plan and long-range communication strategies.
• Manage and expand post-sale client and agency relationships, acting as the primary technical and strategic liaison.
• Critically assess and provide actionable feedback on media plans to enhance success metrics.
• Oversee comprehensive campaign execution checks including validation of campaign setup in TikTok Ads Manager, creative quality assurance, compliance, and naming conventions.
• Monitor campaign progress actively, providing timely optimization recommendations to ensure proper pacing, efficient budget use, and goal attainment.
• Lead discussions around Always On content approaches and performance campaigns in partnership with Client Partnerships Managers to drive revenue growth.
• Analyze, report, and present campaign data highlighting delivery problems, performance limitations, and opportunities for optimization through audits and regular reports.
• Balance technical troubleshooting priorities with client engagement demands based on urgency and impact.
• Foster strong relationships with clients, agencies, and internal teams (product, measurement, creative, operations) to meet growth targets.
• Navigate and collaborate with various cross-functional teams to resolve technical or product issues related to campaign challenges.
• Promote product adoption and lead execution of programs, packages, and beta initiatives aligned with both corporate and market goals.
• Participate in account and opportunity planning alongside sales teams to craft client-focused strategies.
• Track revenue outcomes tied to campaign activities, ensuring accountability individually and collectively.
• Contribute to cross-team knowledge by creating case studies, playbooks, and internal educational materials derived from hands-on experience.

Qualifications

• Minimum Requirements: Over 5 years of experience in client services, account management, or campaign management within digital performance marketing, including practical knowledge of ads platforms.
• Strong comprehension of digital media KPIs with expertise optimizing across awareness, consideration, and performance stages.
• Experience managing diverse campaign portfolios involving branding and performance advertisers, including coordination across multiple markets.
• Proficiency in analytical and reporting tools such as Excel, Thinkcell, and dashboards to generate actionable insights from platform data.
• Meticulous attention to detail, strong analytical thinking, and creative problem-solving skills.

• Preferred Qualifications: Comfortable handling revenue responsibilities and managing team goals.
• Experience in App, Leads, Shopping Ads, or E-commerce marketing domains.
• Proven ability to implement and troubleshoot conversion tracking technology including Pixels, SDKs, and Mobile Measurement Partners.
• Familiarity with third-party ad measurement and verification platforms (e.g., IAS, DV).
• Demonstrated success diagnosing and resolving platform-related issues (such as delivery, optimization, attribution, or creative approval problems) through collaboration with product and engineering teams.
• Track record of designing and executing strategic education programs that foster product adoption.

Company Overview

TikTok leads the short-form mobile video space. With headquarters in Los Angeles and Singapore, and offices worldwide including New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo, TikTok’s mission is to inspire creativity and bring joy.

Why Join Us

Creativity and innovation are at TikTok’s core, empowering people worldwide to express themselves authentically and connect meaningfully. Our diverse and global teams foster an environment of curiosity, humility, resilience, and a commitment to impact. By embracing an "Always Day 1" mindset, we continuously innovate and tackle challenges together, creating limitless opportunities for growth and success.

Diversity and Inclusion

TikTok is dedicated to cultivating an inclusive environment where diverse skills, experiences, and perspectives are valued. Reflecting the wide communities we serve, we are passionate about fostering diversity and ensuring every voice is heard and celebrated.

Accommodation Policy

We are committed to providing reasonable accommodations throughout our recruitment process for candidates with disabilities, pregnancy, sincerely held religious beliefs, or other legally protected reasons.

Compensation & Benefits

The base salary for this position in New York ranges from $88,422 to $142,106 annually, depending on qualifications, skills, experience, and location. This compensation package may include additional discretionary bonuses, incentives, and restricted stock units.

Employees receive immediate access to medical, dental, and vision insurance, a 401(k) savings plan with company matching, paid parental leave, disability coverage, life insurance, wellness benefits, plus 10 paid holidays, 10 sick days, and 17 days of Paid Personal Time (prorated based on tenure).

TikTok reserves the right to modify benefits programs at any time.

Legal Notice for Los Angeles County Applicants

Qualified candidates with prior arrests or convictions will be considered following applicable federal, state, and local laws, including the Los Angeles County Fair Chance Ordinance and California Fair Chance Act.