Assistant Information Technology Manager

About the Company

Join a global hospitality leader committed to embracing diversity and fostering personal growth. This opportunity encourages employees to bring their authentic selves to work, explore career possibilities, and contribute to shaping the future of hospitality.

Job Overview and Responsibilities

• Support the IT Manager with daily IT operational tasks and service management.
• Oversee and assist IT personnel across help desk, systems, network, and technical support functions.
• Ensure smooth operation and upkeep of servers, networks, computers, software, and other technological infrastructure.
• Maintain high availability, reliability, and performance standards for IT systems and applications.
• Deliver technical support, diagnosing and resolving hardware, software, network, and system issues effectively.
• Administer user accounts, permissions, email services, and security-related controls.
• Contribute to enforcing and maintaining cybersecurity frameworks including policies and controls.
• Supervise system backups and disaster recovery plans to secure business continuity.
• Participate in IT projects, upgrades, new software launches, and technology rollouts.
• Collaborate with external IT suppliers, service providers, and technology partners.
• Keep comprehensive records of IT documentation, asset inventories, configuration settings, and process outlines.
• Track IT system performance, detect recurring issues, and advise on enhancements.
• Assist in budgeting, procurement, license management, and strategic IT resource planning.
• Ensure compliance with organizational IT policies and regulatory standards.
• Provide employee coaching on IT systems, application usage, cybersecurity measures, and industry best practices.
• Draft reports and generate performance statistics for the IT Manager and upper management.
• Play an active part in developing and applying IT policies, standards, and operational procedures.
• Offer rapid technical support during emergencies, network outages, and critical incidents.
• Complete additional IT assignments as delegated by the IT Manager.

Qualifications and Skills

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or related disciplines.
• Between three and five years of relevant experience, ideally including supervisory or management roles.
• Solid understanding of computer networking, server administration, operating systems, cybersecurity, and IT infrastructure.
• Familiarity with Microsoft 365, Windows environments, cloud technologies, and IT service management practices is advantageous.
• Strong analytical abilities, problem-solving skills, and troubleshooting expertise.
• Competence in IT security fundamentals and data protection methodologies.
• Excellent interpersonal communication, organizational talents, and leadership capabilities.

Additional Information

Having experience beyond stated requirements will be beneficial. Proficiency in English is mandatory; knowledge of extra languages is viewed positively.