Support Engineer (L1)

Role Overview

NTT DATA is looking for a Support Engineer (L1) to join our Chennai team. This position involves providing expert operational support for enterprise data platforms, ensuring smooth 24×7 production environment availability, and being part of a dynamic, innovative organization.

Key Responsibilities

• Provide continuous monitoring and maintenance of production data pipelines round-the-clock, including shift rotations.
• Perform initial incident assessment, prioritization, and classification based on severity.
• Execute documented runbooks and standardized recovery procedures to resolve issues promptly.
• Maintain clear communication regarding incident status, update tickets, and generate status reports.
• Escalate unresolved or complex issues to Level 2 support with appropriate diagnostic information.

Required Skills and Experience

• Proven experience supporting Azure Data Factory (ADF), Azure SQL, Databricks, Snowflake, and Power BI in live production environments.
• Ability to operate effectively within a rotating shift structure supporting 24×7 operations.

About NTT DATA

NTT DATA is a global leader in business and technology services, boasting $30 billion in revenue and working with 75% of the Fortune Global 100 companies. Our expertise spans AI, cloud technologies, security, connectivity, data centers, and enterprise applications. We promote responsible innovation and sustainable progress in digital transformation across numerous industries worldwide.

Workplace and Equal Opportunity Information

Employees may work remotely; however, presence at client sites or NTT DATA offices may be required periodically based on business demands. We are committed to inclusivity and provide accommodations for applicants as needed. Our recruitment process is transparent and secure, relying solely on official NTT DATA email domains. We are an equal opportunity employer focusing on diversity and nondiscrimination.