- خبرة
- أي
- مرتب
- —
- الوظائف الشاغرة
- 1
- تم النشر
- • 4 قطع
- وضع العمل
- العمل من المنزل
- الأهلية
- Candidates must currently live in New Zealand and hold the relevant work visa to be considered for employment.
- سيرة ذاتية
- مطلوب للتقديم
المسمى الوظيفي
About the Company
Theta is a respected New Zealand-owned technology consulting firm with over 30 years of experience. The company fosters a diverse and multicultural workforce of around 280 professionals across offices in Auckland, Tauranga, Wellington, and Christchurch. Theta operates with strong values that emphasize ethical business practices, creativity, excellence, and environmental responsibility, serving both public and private sector clients through innovative technology solutions.
Role Overview
We seek an experienced and dynamic Service Delivery Practice Lead based in Auckland to take stewardship and accelerate growth of our service delivery capabilities. This senior leadership role is perfect for someone who enjoys balancing strategic vision and hands-on management. You will lead a team of Service Delivery Managers and Coordinators, manage service performance for key customers, and influence the future direction of our practice.
Responsibilities
- Guide and motivate the service delivery team to consistently achieve excellent outcomes through strong governance and operational excellence.
- Oversee customer governance, handle escalations, and influence commercial aspects including service agreements.
- Coordinate cross-departmental efforts to ensure smooth resource allocation, transitions, and successful project delivery.
- Provide direct people leadership involving coaching, staff development, performance management, and workload balance.
Required Skills and Experience
- Extensive background in IT service delivery, including senior leadership roles.
- Demonstrated success in managing and developing teams with direct reporting responsibilities.
- Expertise in customer governance and stakeholder engagement.
- Experience supporting complex enterprise service environments.
- Strong knowledge of ITIL frameworks and service management best practices.
- Broad understanding of infrastructure, software, and cloud technologies.
- Commercial awareness related to service agreements, budgeting, and profitability reporting.
- Excellent communication, leadership, and relationship-building capabilities.
- A pragmatic and continuous improvement-oriented mindset to drive organizational change.
Benefits and Company Culture
The company promotes a family-friendly and flexible work environment, particularly supportive of caregivers, with at least two in-office days per week under a hybrid model. Commitment to gender equality, diversity, and inclusion is a priority. Other employee benefits include fully subsidized medical insurance, discounted family coverage, enhanced parental leave with salary top-ups, volunteer days, internal referral incentives, staff assistance programs, annual flu shots, sick leave from the first day, remote working possibilities when practical, and office amenities like fresh fruit and beverages. Theta also engages actively in community support initiatives.
Additional Information
- Applicants must reside in New Zealand with the appropriate visa status.
- Employment subject to Ministry of Justice and credit checks.