Retail Sales Associate

About RAK Ceramics

RAK Ceramics is a globally recognized ceramics brand known for products used in landmark projects around the world. The company specializes in ceramic and gres porcelain wall and floor tiles, sanitaryware, faucets, and tableware, and is headquartered in the United Arab Emirates. With customers in more than 150 countries and operations across Europe, the Middle East and North Africa, Asia, North & South America, and Australia, it operates as a large international business with over 12,000 employees representing 40+ nationalities. The company is publicly listed on the Abu Dhabi Securities Exchange (ADX) and the Dhaka Stock Exchange.

Role Overview

The company is hiring a Sales Associate for its retail team in the UAE. The position focuses on creating a premium showroom experience by using a consultative, customer-first sales style. The role supports the organization’s aim of maintaining leadership in the market while helping drive both personal and store-level sales results.

What You’ll Do

• Welcome customers in the showroom, understand their needs, and guide them toward suitable products and solutions.
• Present the product range and help shoppers visualize how the offerings can enhance their spaces.
• Maintain detailed customer records in CRM tools and manage leads, relationships, and follow-up activity.
• Serve as a knowledgeable point of contact for products and customer solutions within the team.
• Collect customer feedback, review patterns, and share insights that can improve the experience.
• Work with the Quality team to address complaints and make sure cases are closed promptly.
• Coordinate with internal and external stakeholders to ensure customers enjoy a smooth journey.
• Stay current on product updates, campaigns, and promotions to support daily sales conversations.
• Follow store procedures, cash handling rules, and safety and security requirements at all times.
• Identify upselling and cross-selling opportunities based on each customer’s needs.
• Keep track of stock levels and ensure merchandise is well presented on the sales floor.
• Assist with visual merchandising tasks and support colleagues whenever needed.
• Remain adaptable to changing work schedules as required by business needs.

What We’re Looking For

• Comfort working with people at different levels across a large organization.
• Strong planning and process-handling skills, with the ability to manage priorities effectively.
• A customer-centric approach combined with solid problem-solving ability.
• Capability to handle customer requests calmly and professionally under pressure.
• Familiarity with CRM systems and standard customer relationship practices.
• Clear communication and active listening skills.
• Strong selling, persuasion, and relationship-building abilities.
• A service-minded attitude with a focus on customer satisfaction.
• Self-driven, goal-oriented, and motivated by targets.

Ideal Background

A diploma or relevant certification is preferred, while a bachelor’s degree is considered an advantage. The role calls for 1 to 3 years of sales experience, ideally in retail or another customer-facing setting. Experience in ceramics or building materials will be an added benefit. English fluency is required, and candidates who speak multiple languages are preferred. Applicants should also be willing to work flexible schedules based on business needs.

Equal Opportunity Statement

RAK Ceramics is an equal opportunity employer and considers applicants without discrimination based on race, colour, religion, gender, nationality, disability, age, or marital status.