Retail Sales Associate

About the Company

RAK Ceramics is a major global ceramics company known for ceramic and gres porcelain wall and floor tiles, sanitaryware, faucets, and tableware. Based in the United Arab Emirates, it works with customers in more than 150 countries across Europe, the Middle East and North Africa, Asia, North & South America, and Australia. The organisation has more than 12,000 employees representing 40+ nationalities and is listed on the Abu Dhabi Securities Exchange (ADX) and the Dhaka Stock Exchange.

Role Overview

RAK Ceramics is hiring a Sales Associate for its retail team in the UAE. The position focuses on creating a strong showroom experience through personalised, solution-oriented selling while supporting the company’s ambition to lead the industry. The role is key to improving both individual and store sales by strengthening customer relationships, presenting products effectively, and guiding customers smoothly through their buying journey.

Key Responsibilities

• Welcome showroom visitors, understand their needs, and recommend suitable products and solutions.
• Present products in a way that helps customers imagine how they can enhance their homes or spaces.
• Maintain accurate customer records in CRM tools and manage leads, follow-ups, and relationship updates.
• Serve as a knowledgeable resource for products and customer solutions within the team.
• Collect, evaluate, and communicate customer feedback to help improve the overall service experience.
• Work with the Quality team to address complaints and close customer issues promptly.
• Influence both internal teams and external stakeholders to support a smooth customer experience.
• Keep up to date with products, campaigns, and promotions so customer interactions remain informed and relevant.
• Follow store rules, cash handling practices, and safety/security procedures consistently.
• Encourage upselling and cross-selling based on customer requirements.
• Track stock availability and make sure merchandise is displayed correctly on the sales floor.
• Support visual merchandising efforts and assist colleagues when needed.
• Remain adaptable to changing work schedules depending on business requirements.

Required Skills and Competencies

• Comfortable working with people across multiple levels in a large organisation.
• Strong planning, organisation, and task-prioritisation abilities.
• Customer-first approach with sound problem-solving skills.
• Able to handle requests professionally and stay calm under pressure.
• Working knowledge of CRM systems and customer management practices.
• Clear communication and active listening skills.
• Strong persuasion and sales ability.
• Service-oriented mindset with good relationship-building skills.
• Self-driven and motivated by targets.

Eligibility and Requirements

• A diploma or relevant certification is required; a bachelor’s degree is an added advantage.
• 1 to 3 years of sales experience is preferred, ideally in retail or other customer-facing roles.
• Background in ceramics or building materials will be considered a plus.
• Strong English communication skills are necessary.
• Multilingual candidates are preferred.
• Must be willing to work flexible hours based on business needs.

Equal Opportunity Statement

RAK Ceramics is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, gender, nationality, disability, age, or marital status.