IT Helpdesk Specialist (m/w/d)

Position Overview

Geberit is a global industrial company driven by passion and innovation. Joining their IT Service Center team in Pfullendorf offers you significant creative freedom, access to modern technologies, clear development pathways, and a collaborative work environment.

Primary Responsibilities

• Manage IT hotline requests in both German and English via telephone, ensuring thorough documentation.
• Provide 1st-level support by handling incidents and service requests received through phone, email, or ticketing systems.
• Diagnose and resolve hardware and software issues remotely or directly at employees’ workstations and install new hardware and software components.
• Assist staff in effectively utilizing applications during their daily operations.
• Identify opportunities for improvement and actively contribute to the ongoing enhancement of IT processes and environments.
• Execute small-scale service desk projects, including evaluations, rollouts, and standardizations.

Candidate Profile

• Completed vocational training as an IT specialist in system integration or an equivalent technical qualification with further IT-related education.
• Strong customer service orientation combined with enthusiasm for outstanding support.
• Fluent in both German and English, spoken and written.

Benefits Offered

• Access to an on-site cafeteria.
• Support for an optimal start in the position.
• Employee discounts and benefits.
• Company health management initiatives.
• Flexible working hours arrangements.
• Diverse opportunities for professional development, including international assignments.
• Attractive pension schemes.