Eligibility Case Manager

About the Role

The Eligibility Case Manager at DXC Technology plays a crucial role in assessing and processing workers’ compensation claims within a self-insured framework in Queensland. This position requires accurate evaluation of claim eligibility aligned with relevant state laws and regulations. The role includes approving initial calculations related to Pre-Injury Average Weekly Earnings (PIAWE) and weekly compensation before claims are transitioned to ongoing management teams.

Key Duties

• Evaluate new workers' compensation claims to establish eligibility based on applicable legislation, regulations, and company guidelines.
• Conduct thorough investigations when claim liability is ambiguous, gathering evidence, reviewing medical reports, consulting stakeholders, and if necessary, commissioning further assessments.
• Approve the initial payments including PIAWE and weekly compensation as calculated by specialists.
• Ensure seamless transfer of accepted claims to dedicated case managers along with all pertinent information.
• Work closely with payroll departments to confirm earnings data accuracy for compensation payments.
• Respond promptly to inquiries from injured employees, guiding them on their rights and claim procedures.
• Communicate claim decisions clearly and empathetically to all involved parties, including employees and employers.
• Maintain compliance with workers’ compensation laws, self-insurance standards, and internal policies.
• Document all claim information accurately in the Assure system to support regulatory compliance and claims history.
• Identify risks in claims and collaborate on strategies to manage them.
• Foster a collaborative team environment focused on open communication, shared knowledge, and joint responsibility.
• Share expertise to support team learning and consistency in claims decisions.
• Coordinate effectively with internal and external stakeholders to ensure smooth service delivery.

Candidate Profile and Skills

Applicants should possess either qualifications or certifications in health or business-related disciplines (preferred) alongside at least 3-5 years of relevant workers' compensation case management experience, ideally within a self-insured context. Essential skills include strong analytical capabilities, meticulous attention to detail, excellent communication abilities, interpersonal effectiveness, and proficiency in Microsoft Office tools.

Culture and Benefits

DXC Technology promotes an inclusive, supportive culture prioritizing employee well-being, diversity, and continuous development. Benefits include extensive onboarding and training resources, employee referral incentives, flexible leave options, volunteer support days, employee assistance programs, and access to discounts such as novated leasing and health insurance.

Equal Opportunity and Accommodation

DXC is committed to equal opportunity employment and values diversity. The company supports accommodations for qualified candidates with disabilities in accordance with its accommodation policies. The work model emphasizes in-person collaboration balanced with flexible arrangements to support diverse work styles and life needs.

Important Notice

Candidates should be cautious of recruitment scams. DXC does not conduct job offers via social media, nor requests payments or purchases for employment purposes during the hiring process.