Customer Support Specialist

About the Role

Gifted is seeking a dedicated Customer Support Specialist to join their expanding U.S.-based team remotely. This position caters to candidates residing in Latin America, the Caribbean, or South America and requires availability during U.S. business hours. The annual compensation ranges from $30,000 to $35,000 USD, based on experience.

Key Responsibilities

• Manage customer support requests through email and various support platforms.
• Diagnose and resolve customer issues promptly and professionally.
• Conduct short Zoom meetings to address questions and showcase product features.
• Work closely with Product and internal teams to solve client challenges.
• Assist gift recipients with concerns related to shipment, damages, or incorrect orders.
• Collect and convey customer feedback to enhance client experience.

Requirements

• Proficiency in English, both verbal and written, at a professional level.
• Previous experience in Customer Support, Customer Success, Technical Support, or Account Management.
• Comfortable holding client conversations over video platforms like Zoom or Google Meet.
• Familiarity with ticketing systems such as Zendesk, Intercom, Freshdesk, or HubSpot is advantageous.
• Strong communication, problem-solving, and organizational capabilities.
• Prior experience collaborating remotely with U.S.-based teams is highly preferred.

Additional Details

The role requires availability during November and December, the company's peak months. The position offers a fully remote work environment within a dynamic SaaS company where you can make meaningful contributions and grow professionally.