Customer Service Executive

About the Role

Shaadi.com is seeking a committed and customer-oriented Customer Service Executive to join their team in Bangalore. The role involves managing customer interactions, addressing their concerns effectively, and contributing to a positive user experience.

Key Responsibilities

• Professionally manage both incoming and outgoing customer calls.
• Provide assistance to customers regarding profile creation, account upgrades, payments, and other account management tasks.
• Resolve customer questions and complaints promptly and efficiently.
• Keep comprehensive records of all customer communications and follow-up actions.
• Work collaboratively with other departments to handle complex customer issues.
• Maintain high customer satisfaction through excellent service delivery.

Qualifications and Requirements

• Graduate degree in any field is required.
• Prior experience of 1 to 6 years in customer service, BPO, or call center environments is preferred.
• Strong communication skills in English plus proficiency in a regional language such as Malayalam or Telugu.
• Effective listening skills along with problem-solving capabilities.
• Able to multitask efficiently and perform well under pressure.
• Basic computer operation skills and typing proficiency.

Working Conditions

• Shift Timings: For female employees, 10 AM to 7 PM; for male employees, 12 PM to 9 PM.
• Work location is in-office at Bangalore; remote working is not available.