Customer Service Specialist
Kewdale, Western Australia, Australia · Full Time
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Where you'll work
Job description
About BlueScope
BlueScope is an Australian-founded multinational operating in 15 countries, with a workforce exceeding 16,500 employees. The company leads innovation in transforming steel into intelligent products and solutions that serve society today and tomorrow. Notable brands include COLORBOND® steel, known for protecting vital infrastructure such as hospitals, bridges, and stadiums.
Position Summary
BlueScope Distribution, a comprehensive provider of steel and aluminium products, processing, and services, is seeking a Customer Service Specialist to join their team in Kewdale, Western Australia. This role focuses on supporting diverse industries by ensuring timely and specification-compliant project deliveries. The company enables its clients to focus on their core operations by providing reliable service and solutions.
Key Responsibilities
- Engage with customers through phone and email to handle quotations and inquiries.
- Follow up on quotes and enquiries, converting them into sales opportunities.
- Coordinate with internal teams such as marketing, warehouse, and sales to meet customer requirements.
- Build and maintain customer relationships to discover new business and sales potential.
- Continuously seek improvements to enhance customer experience and value proposition.
Candidate Profile
- Previous experience in a customer service role.
- Strong attention to detail with the ability to multitask effectively.
- Excellent communication and interpersonal abilities.
- Capability to resolve issues with confidence and efficiency.
- Proactive in fostering constructive and effective relationships.
- Basic proficiency in Microsoft Office and eagerness to learn new systems.
Benefits and Culture
- Access to health and wellbeing programs including an Employee Assistance Program.
- Employee discounts through the Employee Real Deals program.
- Continuous learning opportunities and supportive training environment.
- A positive, inclusive workplace emphasizing safety, care, and diversity.
- Work-life balance supported by the B-flex program.
- Commitment to inclusion, encouraging applications from women and First Nations peoples.
- Focus on sustainability with climate action and a 2050 net zero target.
Work Schedule and Other Information
This is a permanent full-time role with working hours from Monday to Friday, 8:15 AM to 4:30 PM, based onsite in Kewdale, Western Australia. Applications close on Sunday, 9 August 2026.