Customer Service Operator

Job Overview

We are a medical service provider catering to travelers. As a Customer Service Operator, you will act as the primary point of contact for our patients and clients, delivering friendly and effective assistance.

Key Responsibilities

• Schedule teleconsultations through our platform for patients requesting the service.
• Answer incoming phone calls from patients and clients.
• Respond to messages on WhatsApp and emails.
• Provide information regarding our services, availability, case status, and handle any incidents or complaints.
• Refer medical-related inquiries to the healthcare team for appropriate assessment.

Candidate Requirements

• Reside in any Latin American country.
• Ability to work as an independent freelancer.
• Availability to work 8-hour shifts in one of these Madrid time slots: 11:00-19:00 or 19:00-02:00.
• Work schedule includes Monday to Sunday with 5 working days and 2 rotating days off.
• Possess a computer and headphones with a microphone.
• Strong communication, organizational skills, and customer orientation.
• English proficiency is a plus but not mandatory.

Benefits

• Fully remote work arrangement.
• Comprehensive training provided before starting.
• Ongoing support from a professional team throughout your learning process.
• Chance to gain experience in customer service within the international healthcare sector.