Customer Manager

About the Role

Join Rolls-Royce as a Customer Manager based in London, where you will engage directly with clients and internal teams to manage business relationships and drive operational success. Rolls-Royce is a pioneer in powering, protecting, and connecting people globally, embracing diversity and innovation as keys to performance excellence.

The role focuses on managing Rolls-Royce & Partners Finance Limited's extensive engine leasing portfolio serving over 50 clients worldwide, with responsibility spanning pre-sales to delivery and contract renewals. You will interpret customer operational requirements into actionable digital and data-driven solutions, enhancing both customer satisfaction and business growth.

Key Responsibilities

• Manage customer engagements from initial sales through delivery and contract renewal stages.
• Convert operational needs of customers into clear digital and data specifications.
• Assist in developing the sales pipeline, preparing proposals, and negotiating contracts.
• Evaluate customer data and usage to identify opportunities for upselling.
• Collaborate with product and delivery teams to guarantee successful customer experiences.
• Maintain a thorough understanding of aviation industry operations and records management.

Candidate Profile

• Bachelor's degree in Engineering, Business, Economics, Aviation, or a related discipline.
• Experience in customer relationship management, business analysis, or solution-oriented sales.
• Skilled in translating operational requirements into structured solutions.
• Commercially astute with strong analytical abilities.
• Effective communication and stakeholder engagement capabilities.

Preferred Qualifications

• Background in aviation, leasing, or aerospace sectors.
• Knowledge of digital platforms and data product environments.
• Experience assisting in contract proposals and negotiations.
• Proficient in data analysis and reporting techniques.
• Adept at working cross-functionally between product, delivery, and sales teams.

Benefits

• Generous annual leave entitlement.
• Participation in Rolls-Royce Retirement Savings Trust.
• Group Life Assurance providing lump sum benefits upon death during employment.
• Group Income Protection covering income loss due to illness or injury.
• Share ownership program offering matched shares on purchases.
• Access to digital GP consultations for healthcare convenience.

Additional Information

Rolls-Royce is committed to creating a respectful, inclusive, and diverse work environment where everyone can flourish. Applicants may be required to complete online cognitive and behavioral assessments as part of the recruitment process. The closing date for applications is 7th August 2026.