Customer Care Executive

Role Overview

As a Customer Care Executive, you will be part of our Customer Support team, focusing on assisting customers with queries related to pre-travel and post-travel services worldwide. This position involves addressing escalations, managing complaints from dissatisfied clients, and ensuring all issues are resolved promptly within set Service Level Agreements (SLAs).

Job Responsibilities

• Handle and resolve customer issues and complaints concerning travel services.
• Meet resolution targets as defined in SLAs by efficiently closing customer faults and complaints.
• Apply general guidelines and precedents to solve routine problems in customer interactions, using voice or non-voice communication channels.

Candidate Profile and Requirements

• Qualification: Completion of Higher Secondary Certificate (HSC) or any graduation degree.
• Languages: Proficiency in English and Hindi is required.
• Experience: Freshers are welcome to apply as we are conducting bulk hiring.

Compensation and Growth

• Monthly salary ranging from 15,000 to 20,000 INR.
• Unlimited incentives based on performance.
• Internal job opportunities available after 6 months.
• Chance to collaborate with a dynamic, global team and opportunities for career advancement within the company.

Additional Information

For further inquiries or updates, please contact HR Sakshi via WhatsApp at +91 6263923742 or by email at [email protected].