Clerk - Reservations

Position Overview

As a Reservations Clerk based in Lusail, Qatar, you will be responsible for efficiently managing all reservation requests, including bookings, modifications, and cancellations received via phone, fax, or mail. Your role involves identifying guest needs, selecting appropriate room types, verifying availability and rates, and clearly communicating policies regarding guarantees, special rates, and cancellations. You will also accommodate and record special requests, assist guests with questions about hotel amenities and services, and apply sales techniques to maximize revenue.

Key Responsibilities

• Handle reservation requests accurately and promptly through multiple communication channels.
• Determine suitable room assignments based on guest requirements and availability.
• Explain hotel policies clearly to callers and document special room types with the correct coding in the reservation system.
• Address guest concerns according to established escalation protocols.
• Maintain professionalism in communication, appearance, and confidentiality of proprietary information.
• Deliver courteous guest greetings and anticipate service needs, including assistance for individuals with disabilities.
• Collaborate effectively with team members to reach shared objectives and respond appropriately to employee concerns.
• Adhere to quality assurance standards and perform physical tasks involving lifting objects up to 10 pounds as necessary.
• Undertake additional reasonable duties as assigned by supervisors.

Qualifications and Preferences

• High school diploma or equivalent (G.E.D.).
• No previous related work experience or supervisory experience is required.
• No special licenses or certifications necessary.

Additional Information

The position is part of the Reservations category at Le Méridien Hotels & Resorts, incorporating a strong commitment to equal opportunity and diversity. Associates are expected to uphold the company’s standards of professionalism, confidentiality, and guest service excellence in line with Marriott International's values. Our culture celebrates creativity, curiosity, and cosmopolitan connections, encouraging team members to provide authentic, stylish, and memorable guest experiences.