Business Process Analyst IV

About Hanger, Inc.

Hanger, Inc. is a leading global provider specializing in orthotic and prosthetic (O&P) services and products. With over 160 years of clinical expertise and dedication to innovation, Hanger delivers advanced O&P solutions, distinguished programs, and exceptional customer care. Its Patient Care division operates the largest network of O&P clinics nationally, while its Products & Services segment supplies branded and private label devices and rehabilitative solutions. The company’s mission is to empower human potential by leading the orthotic and prosthetic market with superior patient outcomes, services, and value.

Position Overview

The Business Process Analyst IV role supports the Revenue Accounting team by enhancing, automating, and maintaining revenue accounting processes, including accounts receivable (AR) reserve modeling and reporting systems. Reporting to the Senior Manager of Financial Systems, the analyst will optimize the close process, manage Oracle ARCS transaction matching, lead billing system enhancements and testing, and develop Oracle Business Intelligence Enterprise Edition (OBIEE) analytics and dashboards. The ideal candidate will be self-motivated, adaptable, detail-oriented, and eager to contribute to the company’s ongoing success with a focus on leveraging AI technologies like Claude to streamline and automate financial operations.

Primary Responsibilities

• Create, maintain, and automate AR reserve models and revenue accrual analytics covering bad debts, contractual adjustments, and allowances.
• Develop and automate internal and external revenue reports, analytics, and dashboards in OBIEE to monitor trends, variances, and identify risks.
• Manage Oracle ARCS transaction matching, including the development and testing of new auto-match rules.
• Lead billing system enhancements and testing to support revenue operations.
• Plan and execute end-to-end reporting system migrations, including data validation, parallel testing, and cutoff support.
• Automate and improve the reconciliation and management of patient refunds.
• Ensure SOX compliance through control testing, automation, and documentation.
• Provide audit support with adequate schedules, documentation, and response to audit inquiries.
• Collaborate cross-functionally with patient care operations, FP&A, IT, and finance teams across Hanger’s subsidiaries involved in the revenue and receivables cycles.

Minimum Qualifications

• Bachelor’s degree in Accounting, Finance, or Information Systems.
• At least 3 years of experience in accounting operations, financial systems, process improvement, or analytical roles.
• Experience in healthcare revenue cycle or patient care operations.
• Professional credentials such as CPA, CISA, or comparable certification.
• Familiarity with revenue accounting principles such as accruals, reserves, and receivables.
• Hands-on experience with OBIEE, Oracle ARCS, NextGen, or similar revenue cycle, reporting, and reconciliation systems.
• Advanced Excel skills with experience building and automating financial models, reconciliations, and reports.
• Knowledge of financial reporting/ERP systems and business intelligence tools.
• Experience supporting migrations of data platforms or reporting systems, including cloud and data lake transitions.
• Proficiency with automation technologies, SQL, or scripting for process improvements.
• Demonstrated ability in using AI tools like Claude to enhance and automate finance-related processes.

Preferred Attributes

• Strong analytical and organizational skills with a keen problem-solving ability.
• Excellent communication skills capable of translating business needs into technical solutions.
• Understanding of internal controls and compliance with SOX regulations.
• Effective interpersonal communication, capable of building relationships at all organizational levels.
• Ability to perform well under pressure and tight deadlines.
• Integrity, honesty, transparency, and respectfulness in all professional interactions.
• Commitment to patient-centric approaches and fostering trust.
• Encouraging open collaboration and constructive dialogue.
• Innovation-minded with responsiveness to change and a focus on superior outcomes.

Employee Benefits and Perks

• Competitive salary and compensation packages.
• 8 national holidays plus 4 floating holidays annually.
• Paid time off covering vacation and sick leave.
• Comprehensive medical, dental, and vision insurance coverage.
• 401(k) savings and retirement plans.
• Paid parental bonding leave for new parents.
• Flexible work schedules and options for part-time employment.
• Generous referral bonuses for employee recommendations.
• Mentorship programs facilitating mentor and mentee relationships.
• Student loan repayment support depending on location.
• Relocation assistance available.
• Opportunities for regional and national travel and professional development.
• Participation in volunteer activities including company events like BAKA Bootcamp and EmpowerFest.

Equal Employment Opportunity

Hanger, Inc. is committed to providing equal opportunity in employment and does not discriminate or harass based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, disability, military service, pregnancy, or other protected statuses under applicable law. Retaliation against employees for discrimination or harassment complaints is strictly prohibited.