Assistant Manager - Operations (International Process)

About the Role

We are seeking a seasoned Assistant Manager to oversee operations within our international process team based in Mohali, Chandigarh. The role demands a proactive leader with extensive experience in BPO operations who can manage teams effectively, drive performance, and ensure compliance with organizational standards.

Key Duties and Responsibilities

• Oversee complete operational workflows to meet and exceed collection targets.
• Continuously track agent and team performance in alignment with KPIs and service level agreements.
• Implement strategies to reduce delinquency rates and enhance recovery processes.
• Analyze operational data to identify trends and initiate corrective measures where necessary.
• Maintain adherence to company policies, procedural guidelines, and regulatory frameworks.

Qualifications and Experience

• A minimum of 3 years’ experience in a BPO environment.
• In-depth knowledge of key performance indicators and service level agreements coupled with team leadership experience.
• Strong communication skills and ability to manage multiple stakeholders effectively.
• Graduation from any recognized university is a mandatory criterion.
• Preference will be given to candidates available for immediate joining.

Compensation and Other Details

The position offers a salary package providing up to a 30% increment over the current CTC, capped at 7,000,000 INR annually.

Additional Information

Interested candidates are encouraged to submit their updated resumes promptly for consideration. Contact: Rozy Madhan at the provided email address.