Wholesale Co-ordinator

About the Role

We have an exciting opportunity for a proactive and commercially savvy Wholesale Co-ordinator to join our Parnell Head Office team. In this role, you will facilitate retailer partnerships and oversee wholesale operations from order processing through to delivery, as well as assist with seasonal sell-in initiatives across New Zealand and Australia. Collaborating closely with our Wholesale Manager, you'll contribute significantly to enhancing our retail partners' experience and support the expansion of our wholesale business.

Primary Responsibilities

• Develop and sustain strong connections with retail partners in New Zealand and Australia.
• Oversee wholesale orders ensuring accuracy and maintaining clear communication throughout the entire order-to-delivery process.
• Assist in seasonal sell-ins, showroom set-ups, and wholesale presentations.
• Manage the B2B platform, maintain product data, and keep customer records up to date.
• Collaborate with various internal teams to ensure a smooth wholesale experience.
• Leverage AI tools to enhance communication, reporting, and daily operational efficiency.
• Analyze sales trends and customer feedback to identify growth opportunities and support account development.
• Continuously seek improvements in processes and contribute ideas to optimize wholesale functions.

Candidate Profile

• Minimum of two years’ experience in wholesale, account management, retail leadership, or similar commercially-focused roles.
• A passion for delivering outstanding customer service and nurturing strong partnerships.
• Strong organizational abilities to juggle multiple priorities in a fast-paced setting.
• Confident and comfortable utilizing technology and AI-based tools to boost productivity.
• Business-oriented mindset with a focus on sales performance and growth.
• Excellent communication skills paired with a warm and professional demeanor.
• Effective collaborator who builds solid relationships across teams.
• Proactive problem solver who takes full ownership of responsibilities.
• Curious and adaptable, always eager to find better ways to work.
• Experience with wholesale platforms, Monday.com, Lightspeed or similar is advantageous, although eagerness to learn is essential.

About Flo & Frankie

Flo & Frankie is a New Zealand family-owned brand celebrated for its carefully curated product range and warm, personalised customer care. The company places people at the core of its values, supporting both its team and broader community through meaningful sustainability initiatives and the Flo Gives Back programs.

They foster a workplace culture that encourages creativity, values every contribution, and aims to craft memorable experiences both in-store and online.

Benefits and Perks

• Competitive salary exceeding market standards plus generous employee discounts.
• Join a fun, grounded, and supportive team embodying brand values.
• Access to continuous training and development opportunities to advance your skills and career in a dynamic fashion business.
• Free and confidential Employee Assistance Program (EAP) services for wellbeing support.
• A creative culture that celebrates achievements big and small as a united team.