- 经验
- 1年以上
- 薪水
- —
- 职位空缺
- 1
- 发布
- 6小时前
- 工作模式
- 在家办公
- 恢复
- 需要申请
职位描述
Position Overview
The Tier 1 IT Support Technician is responsible for the configuration, deployment, and installation of desktops and laptops for managed services customers. This role delivers first-level technical support, records all services completed, and escalates more complex issues appropriately. Candidates should have prior experience in a Managed Service Provider (MSP) setting and familiarity with standard Remote Monitoring and Management (RMM) and Professional Services Automation (PSA) software.
Key Responsibilities
- Set up and deploy Windows desktop and laptop workstations.
- Carry out workstation replacements, system upgrades, and data migrations.
- Manage Microsoft 365 accounts, including Outlook, OneDrive, Teams, and associated tools.
- Connect computers to Microsoft Entra ID (Azure Active Directory) or traditional Active Directory domains.
- Install and set up business applications and related hardware peripherals.
- Keep detailed documentation of work performed and maintain client records.
- Operate ConnectWise Manage and NinjaOne (Ninja RMM) platforms effectively.
- Resolve basic issues related to Windows OS, networking, and Microsoft 365 services.
- Deliver professional support both onsite and remotely to clients.
- Escalate advanced technical problems to higher support levels as required.
- Adhere strictly to Standard Operating Procedures (SOPs).
Qualifications and Skills
- At least one year of experience working within an MSP environment.
- Experience using ConnectWise Manage is preferred.
- Familiarity with NinjaOne (Ninja RMM) tools is advantageous.
- Strong proficiency with Microsoft 365 suite.
- In-depth knowledge of Windows 11 operating system.
- Understanding of Active Directory and Microsoft Entra ID integrations.
- Basic awareness of networking concepts.
- Exceptional customer service skills.
Benefits
- Comprehensive Health Care Plans including Medical, Dental, and Vision coverage.
- Retirement plan participation with matching contributions via Simple IRA.
- Paid Time Off encompassing vacation, sick leave, and public holidays.
- Opportunity to work fully remote from home.