Telecaller

Role Overview

The Telecaller will engage in daily recruitment of drivers through inbound and outbound calls, aiming to maintain 90% fleet availability on the road by converting prospects into active vehicle allocations under Q Fleet's leasing schemes.

Key Responsibilities

• Conduct inbound and outbound calls to potential drivers using company-supplied contact lists.
• Recruit new drivers every day to sustain 90% of the fleet operational on roads.
• Clearly communicate Q Fleet leasing plans, including pricing, tenure, and related company policies to interested drivers.
• Inform candidates about necessary documentation required to proceed with vehicle allocation.
• Guide interested drivers through the entire onboarding procedure and maintain coordination.
• Perform consistent follow-ups to convert leads effectively into confirmed vehicle allocations.
• Achieve a minimum target of one vehicle allocation per day.
• Maintain precise and up-to-date records of calls and follow-ups.
• Coordinate seamlessly with the operations team to facilitate smooth vehicle handovers.

Key Performance Indicators (KPIs)

• Daily achievement of at least one successful driver allocation.
• Significant contribution towards keeping 90% of the fleet actively on the road.
• Efficiency in call activities and high conversion rates.

Required Skills and Competencies

• Excellent communication abilities combined with strong persuasion skills.
• Capability to clearly explain leasing plans and company policies.
• Target-oriented with a focused, result-driven approach.
• Effective follow-up strategy and strong negotiation tactics.

Eligibility Criteria

• Graduation qualification is mandatory.
• One to two years of experience in telecalling, sourcing, or sales roles.
• Prior experience in fleet or driver recruitment will be advantageous.