Telecaller

Job Overview

The role involves making outbound calls to potential clients in order to generate leads specifically related to solar EPC services and products. The telecaller will provide detailed information, qualify leads based on defined standards, handle customer questions and concerns, and arrange appointments for the sales representatives.

Key Responsibilities

• Initiate calls to prospective customers to generate sales leads.
• Inform clients about available solar EPC services and products.
• Assess and qualify leads using established criteria.
• Respond to customer questions and resolve any issues during calls.
• Set up meetings and appointments for the sales team.
• Maintain thorough and accurate tracking of all interactions within the CRM system.
• Work in close coordination with the sales and marketing departments to meet assigned targets.
• Keep current with industry developments and product updates.
• Follow prescribed communication scripts and company guidelines to ensure consistency.

Required Experience and Language Skills

• At least one year of experience in technical support and telesales is preferred.
• Possession of overall one year of work experience is desirable.
• Proficiency in Hindi and English is preferred, along with knowledge of Gujarati.

Work Location

This position requires working on-site at the Vadodara, Gujarat location.