Tele-Interviewer - Remote Part-Time Position

About the Role

Join Dynacare as a Tele-Interviewer working remotely on a part-time contract basis, focusing on collecting detailed lifestyle and medical history from insurance applicants through phone interviews. This role requires completing scheduled calls ranging from 20 to 60 minutes, managing both inbound and outbound communications within a collaborative call center framework.

Responsibilities

• Conduct comprehensive and accurate telephone interviews with insurance clients using standard questionnaires.
• Complete all daily appointments, adhering strictly to script and ensuring exceptional customer service throughout interactions.
• Document applicant responses meticulously, ensuring clarity and error-free transcription.
• Submit all completed questionnaires promptly following each call.
• Collaborate with team members to meet productivity and quality benchmarks.
• Manage inbound and outbound calls to schedule, complete, or follow-up on interviews as needed.
• Apply respectful communication and call control techniques, particularly when handling sensitive topics or resolving applicant concerns.
• Engage in ongoing skill development through cross-training and incorporating feedback from quality audits.

Qualifications and Skills

• Post-secondary diploma in relevant fields such as Health Sciences preferred.
• At least one year of customer service experience, ideally within high-volume call center environments requiring manual transcription.
• Additional languages and medical terminology knowledge are advantageous.
• Proficiency in Word, Excel, Outlook, and Microsoft Teams at an intermediate level.
• Strong interpersonal abilities, self-management skills, and resilience in fast-paced settings.
• Effective problem-solving and conflict resolution capabilities.
• Customer-centric mindset emphasizing respect, patience, and compassion.
• Interest in the medical or health sciences sectors is preferred.

Working Conditions and Schedule

• This is a fully remote role based in Brampton, Ontario.
• Work hours are Tuesday to Friday from either 1 PM to 9 PM or 2 PM to 10 PM EST, plus Saturdays 9 AM to 5 PM EST.
• The role is a 12-month contract with part-time permanent employment status and eligibility for benefits.
• Approximately 85% of the workday involves telephone interactions.

Compensation

The position offers hourly compensation at a rate of $19.35.

Additional Information

Dynacare is recognized as a top employer and provides a supportive environment promoting career growth, wellness benefits, RRSP matching, and stock purchase opportunities. The company champions diversity, inclusion, and accommodation throughout the recruitment process. Use of AI tools may be part of recruitment, although candidates will not be contacted directly by AI.